TAILIEUCHUNG - Approved Auto Repair Background & Overview

The agency began testing and rating vehicles for side impact protection in the 1997 MY. As with the frontal program, the test protocol was based on an existing Federal standard, FMVSS No. 214 “Side Impact Protection”, and again the test speed was increased by 8 km/h (5 mi/h). 1 Starting with the 2001 MY, the agency began using NCAP to rate vehicles for rollover resistance based on a static measurement of a vehicle’s track width and the height of its center of gravity. The test protocol was not based on an existing Federal standard. The Transportation. | Approved Auto Repair Approved Auto Repair Background Overview Approved Auto Body Service The Approved Auto Repair AAR program was created to address one of the most frequent consumer complaints in America - unsatisfactory automobile repairs. The AAR program does this by directing members and other consumers to AAA-approved repair facilities that meet and maintain high professional standards. Since the AAR program began in 1975 more than 7 700 automotive repair facilities have been approved in the United States and Canada. Initially the AAR program certified only general mechanical repair businesses. More recently however AAA clubs have been given the option to also approve collision repair centers Approved Auto Body and specialty auto repair Service facilities. Individual AAA clubs administer the AAR program with support from the National Office. There are over 200 service specialists in the various AAR programs each with Automotive Service Excellence ASE certification and an extensive background in automotive service. A stringent set of program standards guides the clubs and each AAR program is regularly accredited by the National Office. The AAR approval process is tough. When a shop applies a service specialist inspects the facility for cleanliness proper tools adequate technical training and appropriate technician certifications. A survey is then performed with a significant number of facility customers to obtain their opinions on how well the business meets their automotive service needs. Every question on the survey must receive at least 90 positive responses before the facility will be considered for approval. AAA also checks the facility s reputation with government and consumer agencies and runs an insurance and financial background check. A committee of AAA club officials makes the final decision on whether a facility receives approval. AAR facilities sign a contract in which they agree to provide customers with a written estimate not to be exceeded by .

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