TAILIEUCHUNG - QUALITY ASSURANCE AND MANAGEMENT

The purpose of this book is to present new concepts, state-of-the-art techniques and advances in quality related research. Novel ideas and current developments in the field of quality assurance and related topics are presented in different chapters, which are organized according to application areas. Initial chapters present basic ideas and historical perspectives on quality, while subsequent chapters present quality assurance applications in education, healthcare, medicine, software development, service industry, and other technical areas | QUALITY ASSURANCE AND MANAGEMENT Edited by Mehmet Savsar Quality Assurance and Management Edited by Mehmet Savsar Published by InTech Janeza Trdine 9 51000 Rijeka Croatia Copyright 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution license which allows users to download copy and build upon published articles even for commercial purposes as long as the author and publisher are properly credited which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech authors have the right to republish it in whole or part in any publication of which they are the author and to make other personal use of the work. Any republication referencing or personal use of the work must explicitly identify the original source. As for readers this license allows users to download copy and build upon published chapters even for commercial purposes as long as the author and publisher are properly credited which ensures maximum dissemination and a wider impact of our publications. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published chapters. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials instructions methods or ideas contained in the book. Publishing Process Manager Ana Skalamera Technical Editor Teodora Smiljanic Cover Designer InTech Design Team First published March 2012 Printed in Croatia A free online edition of this book is available at Additional hard copies can be obtained from orders@ Quality Assurance and Management Edited by Mehmet Savsar p. cm. ISBN 978-953-51-0378-3 INTECH open science I open minds free online editions of InTech Books and Journals can be found at .

• Cơ khí - Chế tạo máy
• Quality Assurance
• BCA Data
• Quality Improvement
• Engineering Ethics Instruction
• Management Approaches
• Career of Nursing
• Lecture Software Quality Assurance
• Software Quality Assurance
• Bài giảng Đảm bảo chất lượng phần mềm
• Quality assurance processes
• Quality assurance’ perspective
• Software guarantees high quality
• SQA components
• Integrating quality activities
• Software testing
• Software maintenance components
• Quality management standards
• SQA project process standards
• The SQA system
• SQA standards
• Customer oriented software quality assurance
• High quality software
• Post release customer support costs
• Software quality
• Management components of software quality
• Project progress control
• Software quality metrics
• higher agricultural education
• Students towards quality assurance
• Opinion of students towards quality assurance
• Well defined objectives
• Information system development
• Education quality assurance
• External audit
• Higher education
• Educational quality assurance
• The higher education institutions
• Software quality infrastructure components
• Work instructions
• Quality support devices
• Documentation control
• Root causes of poor software quality
• Quality attributes
• Product specific quality attributes
• Process assurance
• Components of planning and organization
• Schedule monitoring
• Quality measurement questions
• Quality measurement categories
• Measures user satisfaction
• Introduction to quality metrics
• Seven commonly tracked measures
• Additional software quality metrics
• Middle East University
• Quality of operations
• Application of quality assurance standards
• Quality assurance criteria
• Establishment of governance
• Requirements document
• Backward to requirements traceability
• Quality design concepts
• Design process
• Architectural design software
• Software architecture
• Structured partitioning
• Software quality definitions
• Effects of software defects
• Software defect origins
• Process management responsibilities
• Product quality
• Measure progress
• Objectives for software measurements
• Objectives for measurement programs
• Common industry software measures
• FP complexity weights
• Quality Management
• Quality Technique
• Software Audit Methods
• Quality Program Concepts
• Static techniques
• Static testing techniques
• Categories of test design techniques
• The test process
• Dynamic techniques
• Test techniques
• Black box techniques
• White box techniques
• Experience based techniques
• Choosing test techniques
• Test management
• Test plans
• Test progress monitoring
• Incident management