TAILIEUCHUNG - Research " SERVICE PROCESS KAIZEN: ADOPTING PROCESS STABILIZATION METHODS TO CONTROL SERVICE WORK FLOW AND TO IMPROVE CUSTOMER SERVICE "

SERVICE PROCESS KAIZEN: ADOPTING PROCESS STABILIZATION METHODS TO CONTROL SERVICE WORK FLOW AND TO IMPROVE CUSTOMER SERVICE I drop MSAs that are not in SAT states or where available completion rate data cover less than two thirds of public enrollment. This leaves a sample of 931 districts from 50 MSAs. In spite of the serious limitations in the CCD data, the pattern of results in Panel D is quite similar to that in Panel C. Again, the student quality index is a strong predictor of completion rates, but its coefficient is (insignificantly) smaller in high-choice than in low-choice MSAs | SERVICE PROCESS KAIZEN ADOPTING PROCESS STABILIZATION METHODS TO CONTROL SERVICE WORK FLOW AND TO IMPROVE CUSTOMER SERVICE A Thesis Presented to the Faculty of California state University Dominguez Hills In Partial Fulfillment of the Requirements for the Degree Master of Science in Quality Assurance by Peter K. Yu Fall 2003 UMI Number 1416964 Copyright 2004 by Yu Peter Kwok-Wai All rights reserved. INFORMATION TO USERS The quality of this reproduction is dependent upon the quality of the copy submitted. Broken or indistinct print colored or poor quality illustrations and photographs print bleed-through substandard margins and improper alignment can adversely affect reproduction. In the unlikely event that the author did not send a complete manuscript and there are missing pages these will be noted. Also if unauthorized copyright material had to be removed a note will indicate the deletion. UMĨ UMI Microform 1416964 Copyright 2004 by ProQuest Information and Learning Company. All rights reserved. This microform edition is protected against unauthorized copying under Title 17 United States Code. ProQuest Information and Learning Company 300 North Zeeb Road . Box 1346 Ann Arbor Ml 48106-1346 THESIS SERVICE PROCESS KAIZEN ADOPTING PROCESS STABILIZATION METHODS TO CONTROL SERVICE WORK FLOW AND TO IMPROVE CUSTOMER SERVICE AUTHOR PETER K. YU APPROVED Eugene Thesis tson mmittee Chair William Trappen . MSQA Committee Member Jim Clauson MS Committee .

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• Modified homogeneouseheterogeneous reaction
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• Journal of Mechanics
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• Companion site to accompany thermodynamics
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