TAILIEUCHUNG - Telephone English

You will find certain words or phrases criticized here listed in dictionaries. Note carefully labels like dial. (dialectical), nonstandard, and obsolete before assuming that the dictionary is endorsing them. The primary job of a dictionary is to track how people actually use language. Dictionaries differ among themselves on how much guidance to usage they provide; but the goal of a usage guide like this is substantially different: to protect you against patterns which are regarded by substantial numbers of well-educated people as nonstandard | John Hughes Telephone English Contents To the student 4 To the teacher 5 Essentials 1 Answering the phone 6 2 Making and taking calls 8 3 Reasons for calling 10 4 Leaving messages 12 5 Taking messages 14 6 Asking the caller to wait 16 7 Asking for repetition and clarifying 18 8 Ending the call 20 9 Language review 1 22 Everyday phone calls 10 Booking hotels and restaurants 24 11 Booking transport 26 12 Dealing with telephone problems 28 13 Recorded information and phone menus 30 14 Leaving voicemail messages 32 15 Language review 2 34 Telephone skills 16 Sounding friendly and polite 36 17 Planning a call 38 18 Telephone manner 40 19 Small talk 42 20 Formal and informal 44 21 Language review 3 46 Phone calls with 22 Making appointments 48 customers colleagues 23 Inviting people 50 24 Confirming arrangements 52 25 A conference call 54 26 Language review 4 56 Commercial phone calls 27 Placing an order 58 28 Solving problems 60 29 Complaining and handling complaints 62 30 Selling on the phone 1 64 31 Selling on the phone 2 66 32 Language review 5 68 Student A Role plays 70 Student B Role plays 72 Listening scripts 74 Phrase bank 82 Answer key 88 To the student Why Telephone English Students who need English for business or their professional lives often request help with English on the telephone. This is because telephoning is one of the most important types of communication in the world of work. It is also one of the most difficult areas of communication because we can t see the other speaker and so listening is especially important. Who is the book for You are a learner of English at pre-intermediate to intermediate level and you make and receive telephone calls in English for your work and travel. You have to deal with regular calls such as getting information or arranging to meet. You might also have more difficult calls such as a complaint from a customer or a discussion in a conference call. You want to improve your English on the phone but you also want to be .

• Tiếng Anh thông dụng
• english majors
• english grammar
• tenses in english
• making and taking calls
• telephone manner
• small talk
• information technology
• exercises english majors
• english study materials majors
• Graduate thesis in English Japanese
• Solutions to improve reading skill
• First year English majors students
• English majors students
• Classification of reading skills
• English captioned movies
• Listening skills
• Non English majors
• English class
• English captioned videos in English class
• English language graduation thesis
• English language
• First year English majors
• Daily conversation in English
• Speak in English with another person
• Tạp chí Khoa học
• Learning english listening comprehension
• Perceptions of non English majors
• Quy Nhon university
• Graduate thesis
• Graduate thesis in English Japanese language
• Learning Japanese kanji faced
• Graduation course
• Graduation course in English
• Facing first year English majors
• English speaking skill
• English speaking environment
• Presentation skills
• Fourth year English majors
• Eye contact
• Communicating predetermined messages
• Teacher centered teaching
• Listening skill
• Test taking strategy
• English majors participated
• Listening comprehension
• Khóa luận tốt nghiệp
• Khóa luận tốt nghiệp Ngôn ngữ Anh Anh
• English English language graduation thesis
• Learn specialized English vocabulary
• Improve specialized English vocabulary
• Third year Logistics majors students
• Graduation course of English language sector
• English language sector
• How to improve listening skills for second year
• English majors at HPU
• English teaching methodology
• Improving students’ listening competence
• English learning and teaching
• English pronunciation
• Practical English language teaching
• Learning strategies
• English Japanese graduation thesis
• English Japanese
• Communication of the 1ST English majors
• English speaking
• Suggestions for better communication
• travel english
• english for tourism
• common English
• English grammar review
• documentation English grammar
• Difficulties in reading skill experienced
• Firstyear English majors at Haiphong Private University and some suggested solutions
• Haiphong Private University
• Speaking skill
• Speaking problems when speaking English
• Faced by the second English majors
• English homonyms
• Data collection including reflective journal
• English homophones
• Learn languages
• Fix English mistakes
• Khóa luận tốt nghiệp Ngôn ngữ Anh Nhật
• English Japanses language graduation thesis
• English majors’ reading skills
• English major sophomores
• Learning and teaching English
• Negative transfer
• Topic comment structures
• English learners’ translation
• Funtional grammar
• Self study
• Learning English
• International language
• Help first year English majors
• Speaking lessons
• Common mistakes in speaking lessons
• Vocabulary learning strategies employed
• Language learning strategies
• english communication
• english materials
• telecom materials
• telecommunications material
• Nghiên cứu khoa học
• Báo cáo nghiên cứu khoa học
• The second year English majors
• Translating Vietnamese texts into English
• Errors on verb tenses
• Productive skills
• Saigon university