TAILIEUCHUNG - MBA In A Day Chapter 13

Chapter 13. E-Commerce and Uses of the World Wide Web. The Internet is the starting point for an exploration of e-commerce, and the World Wide Web is a worldwide collection of computer networks, cooperating with each other to exchange data using a common software standard. | E-Commerce and Uses of the World Wide Web The Internet is the starting point for an exploration of e-commerce and the World Wide Web is a worldwide collection of computer networks cooperating with each other to exchange data using a common software standard. Though considered by many as a new technology the Internet has been around for several decades. Originally known as ARPAnet the Internet was created in 1969 by the . Department of Defense as a nationwide computer network that would continue to operate even if the majority of it were destroyed in a nuclear war or natural disaster. It was not until 1992 that commercial entities started offering Internet access to the general public and the business world has not been the same since. THE EFFECT OF THE INTERNET ON BUSINESSES Over the past decade widespread Internet and e-mail access have radically changed the way companies do business and communicate with their employees vendors and customers. Consumers and businesses purchase products and services such as 2 000 laptops and airline tickets by paying with credit cards via the Internet without ever speaking 247 TLFeBOOK 248 SYSTEMS AND PROCESSES to a customer representative or salesperson. Many companies allow customers to track the status of their orders online to see when their products shipped and when they are scheduled to arrive again without ever speaking to a customer representative. When companies such as Amazon and Priceline emerged their business models revolved around conducting 100 percent of their business online eliminating the need for costly bricks-and-mortar outlets. More and more consumers are paying their bills online as they become comfortable with online security thus eliminating the need to pay postage and write checks for each bill using the traditional snail-mail method. Today thousands of adults are getting their undergraduate and master s degrees online without ever attending an actual class or meeting their peers or professors who teach

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