TAILIEUCHUNG - Lecture Exploring management - Chapter 1: Managers and the management process

Chapter 1 - Managers and the management process. Even if you do not professionally manage people, management skills are applicable to many situations including our personal lives. In this chapter we will look at those skills and how they are used. | Chapter 1 Managers and the Management Process Exploring Management Chapter 1 What does it mean to be a manager? What do managers do and what skills do they use? What are some important career issues in the new workplace? Even if you do not professionally manage people, management skills are applicable to many situations including our personal lives. In this Chapter we will look at those skills and how they are used. 2 What it means to be a manager Organizations have different types and levels of managers Accountability is a cornerstone of managerial performance Effective managers help others achieve performance and satisfaction Managers must meet multiple and changing expectations The key here is understanding and believing that a manager’s primary task is working through and supporting others. 3 THE MEANING OF MANAGEMENT Types and Levels of Management This is the typical management pyramid with workers at the bottom and senior management at the top. The structures are similar for both profit and nonprofit organizations. 4 THE MEANING OF MANAGEMENT Accountability Accountability The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility. In fact, accountability and dependency exists at all levels of an organization. It is a matter of the level of each and reporting relationships. 5 THE MEANING OF MANAGEMENT Effective Management Effective Managers Meet both performance and satisfaction goals. Performance relates to achieving organizational goals Satisfaction relates to QWL (quality of work life) Quality of work life increases job satisfaction, increases retention, helps with recruitment and helps employees balance work and their personal lives. 6 The Upside-Down Pyramid The manager as a coach Customers and non-managerial workers are at the top THE MEANING OF MANAGEMENT Effective Management The upside down pyramid expresses the idea that the primary function of management is to support .

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