TAILIEUCHUNG - Lecture Principles of Management: Chapter 14 - Charles W.L.Hill, Steven L. McShane

Chapter 14 - Managing employee attitudes and well-being. In this chapter students will be able to: Describe the effect of emotions and attitudes on employee behavior; identify four ways in which employees respond to job dissatisfied; explain how job satisfaction relates to customer service and satisfaction; distinguish organizational commitment from continuance commitment, including their effects on employee behavior; | Chapter 14 Managing Employee Attitudes and Well-being McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Describe the effect of emotions and attitudes on employee behavior. Identify four ways in which employees respond to job dissatisfied. Explain how job satisfaction relates to customer service and satisfaction. Distinguish organizational commitment from continuance commitment, including their effects on employee behavior. Discuss ways to strengthen organizational commitment. Describe the stress experience and its consequences. Summarize three common sources of stress in the workplace. List five ways to manage work-related stress. Discuss how managers can help employees improve their work-life balance. Identify the “Big Five” personality dimensions. A. Explain how personality influences emotions, well-being, job performance, and career satisfaction. Emotions, Attitudes, & Behavior Emotions – are physiological, behavioral, and psychological episodes experienced toward an object. Attitudes – clusters of beliefs, assessed feelings, and behavioral intentions toward a person, object, or event. Beliefs – These are established perceptions about the attitude object-what you believe to be true. Feelings – represent your positive or negative evaluations of the attitude object. Behavioral intentions – your motivation to engage and attitudes are connected to each other and to behavior. Learning Objective 1: Describe the effect of emotions and attitudes on employee behavior. See Text Pages: 348-349 Model of Emotions, Attitudes, and Behavior Perceived Environment Behavior Beliefs Behavioral intentions Feelings Attitude Cognitive process Emotional process Emotional episodes Learning Objective 1: Describe the effect of emotions and attitudes on employee behavior. See Text Page: 349 Cognitive Dissonance Cognitive Dissonance An uncomfortable tension experienced when behavior is inconsistent with our .

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