TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 4 - Walker, Miller

Chapter 4 - Creating a positive work environment. This chapter presents the following content: Employee expectations and needs; motivation; theories of motivation; applying theory to reality: limiting factors; building a positive work climate; focus: the individual; focus: the job; focus: the supervisor. | CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Good Communications & Their Importance Why Communication Is So Important Obstacles to Good Communication Listening Directing people at work Business Writing Meetings CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Good Communications & Their Importance Communications is a term that sums up the sending & receiving of messages. The way employees communicate can make or break a company. CHAPTER 4 Communicating Effectively Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Types of Communications Interpersonal communication – The sending and receiving of messages between people. Organizational communication – Messages move up and down the organizational levels. Two-way or open communication – Messages move freely back and forth from one person to another, or up and down the ladder as well CHAPTER 4 Communicating .

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Positive work environment
• Theories of motivation
• Employee expectations
• Positive work climate
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management