TAILIEUCHUNG - Lecture Human resources management in the hospitality industry (2nd edition): Chapter 9 - David K. Hayes, Jack D. Ninemeier

Chapter 9 - Performance management and appraisal. The learning objectives for this chapter include: Identify the benefits of a formal employee performance appraisal program, explain the rationale for each of the four steps in a progressive disciplinary program, describe the role of employee improvement efforts as an integral part of the performance management process,. | 1 Performance Management and Appraisal Chapter 9 2 Learning Objectives Identify the benefits of a formal employee performance appraisal program. Explain the rationale for each of the four steps in a progressive disciplinary program. Describe the role of employee improvement efforts as an integral part of the performance management process. 3 Learning Objectives Differentiate between a voluntary and a non-voluntary employee separation, and explain the function of the exit interview. Identify major legal issues related to performance management and appraisal. 4 Performance Management When properly implemented, performance management and employee performance appraisals can help staff members do their best work. Performance management: A systematic process by which managers help employees to improve their ability to achieve goals. Performance Appraisal (employee): An objective and comprehensive evaluation of employee effectiveness. 5 Performance Management Performance management includes: Planning work and setting expectations Monitoring performance Developing employee skills Appraising performance in an objective manner Rewarding good performance 6 Performance Management Successful performance appraisal programs include: Performance goals set by supervisors and employees. Regular, informal feedback from supervisors. A formal method to address performance or disciplinary problems. Regular and formal appraisal. 7 Performance Management Benefits of a good performance appraisal system: Recognition of outstanding performance Identification of necessary improvements Clarification of work standards 8 Performance Management Benefits of a good performance appraisal system: (cont.) Identification of specific training and development needs Determination of Professional Development Activities Validation of screening and selection processes 9 Performance Management Benefits of a good performance appraisal system: (cont.) Opportunity for employee feedback and suggestions Customers

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