TAILIEUCHUNG - Lecture Human resources management in the hospitality industry (2nd edition): Chapter 7 - David K. Hayes, Jack D. Ninemeier

Chapter 7 - Delivering and evaluating training programs. The learning objectives for this chapter include: Prepare an overview of the individual on-job training process, explain steps in the four-step individual on-job training method, explain additional individual training methods,. | 1 Delivering and Evaluating Training Programs Chapter 7 2 Learning Objectives Prepare an overview of the individual on-job training process. Explain steps in the four-step individual on-job training method. Explain additional individual training methods. Prepare an overview of the group training process. 3 Learning Objectives Identify specific procedures to prepare for group training. Discuss procedures to facilitate group training. Discuss the training evaluation process. 4 Introduction to Individual On-Job Training When on-job training is used, the trainer teaches job skills and knowledge to one trainee, primarily at the trainee’s work station. On-job Training: An individualized (one-on-one) training approach in which a knowledgeable and skilled trainer teaches a less experienced staff member how to perform tasks required for a position. 5 Introduction to Individual On-Job Training Advantages to on-job training: It incorporates basic principles It provides maximum realism It provides immediate feedback It can be used to train new and experienced staff It is frequently delivered by peers who regularly perform the task It is well accepted by trainees 6 Introduction to Individual On-Job Training Potential disadvantages when on-job training is done incorrectly: Experienced staff members who have not learned how to train can make numerous errors while talking about and demonstrating proper performance. Training can be unorganized. It can ignore the correct work procedures. It can create inappropriate work attitudes. 7 On-Job Training Steps Four Steps in On-Job Training Step 1: Training Preparation Step 2: Training Presentation Step 3: Trainee Practice and Demonstration Step 4: Coaching 8 On-Job Training Steps Step 1: Preparation Preparation: The first step in individualized (on-job) training, preparation involves all activities that must be done prior to the delivery of training. 9 Steps in On-Job Training Step 2: Presentation 10 Steps in On-Job Training Step 3: .

• Quản trị kinh doanh
• Human resources management
• The hospitality industry
• Hospitality managers
• Quality staff
• Human resources policies
• Evaluating training programs
• Delivering training programs
• Handbooks of hospitality human resources management
• Hospitality human resources management
• Acquiring human resources
• Retaining human resources
• Human resource management’s role
• Developing human resources
• Critical human resource issues
• Human capital development
• HR practitioner’s view
• Human resources activities
• Human resources responsibilities
• Human resources
• Human resource management
• Lecture Human resource management
• Quản trị nguồn nhân lực
• Managing human resources globally
• Human capital
• Managing human resources
• Lecture Managing human resources
• Performance management
• Performance appraisal
• Strategic Human
• Resources Management
• Government Performance
• strategic goals
• Hospitality industry
• Ebook Human resources management
• Employee recruitment
• Human resource environment
• Developing employees
• Compensating human resources
• Operations Management
• Lecture Operations management
• Supply chain management
• Quality management
• Employee compensation
• International workforce
• Recruiting human resources
• Evaluate HR plan
• Compensation programs
• Compensation management
• Managing for success
• Strategic human resources management
• Healthcare workforce planning
• Workforce diversity
• Human resources policy
• Procedures activities
• Planning training programs
• Human resources terms
• Managing people
• Financial impact
• Human resource management activities
• Electronic human resource management
• Labor force