TAILIEUCHUNG - Lectur Introduction to information systems: Supporting and transforming business – Chapter 1

Chapter 1 introduction to information systems. In this chapter, the learning objectives are: Why should i study information systems? overview of computer-based information systems, how does it impact organizations? importance of information systems to society. | INFORMATION SYSTEMS Supporting and Transforming Business Fourth Canadian Edition RAINER • PRINCE • SPLETTSTOESSER • SÁNCHEZ-RODRÍGUEZ Chapter 1: Introduction to Information Systems CHAPTER OUTLINE Why Should I Study Information Systems? Overview of Computer-Based Information Systems How Does IT Impact Organizations? Importance of Information Systems to Society 1 LEARNING OBJECTIVES 1.  Identify the reasons why being an informed user of information systems is important in today’s world. 2.  Describe the various types of computer-based information systems in an organization. 3.  Discuss ways in which information technology can affect managers and non-managerial workers. 4.  Identify positive and negative societal effects of the increased use of information technology. OPENING CASE CASE SAMS Chaos THE PROBLEM The Ministry of Community and Social Services in Ontario was having “ease of use” difficulties with its software. Also, when working with its customers, people who are unemployed or who have a disability, problems such as generation of errors and missing information occurred. Audits of the ministry by the Office of the Auditor General of Ontario in 2002, 2004 and 2009 found numerous problems. The ministry was not able to explain why these things happened. OPENING CASE The IT Solution The ministry decided in 2009 to purchase and modify the Case Management System from Curam Software, with an overall estimated cost of $ million. The ministry followed a structured process to develop business requirements for the new system that it called SAMS (Social Assistance Management System). Programming was completed using the business requirements, and testing performed. Conversion programs were written to transfer the data to the new system, and SAMS went live November 2014, about years late and $40 million over budget. 2 OPENING CASE The Resulting Chaos The December 2015 Office of the Auditor General of Ontario report revealed that .

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