TAILIEUCHUNG - Seminars in IT for Businesses - Lecture 11: Information systems for value driven business

In this chapter, students will be able to understand: How business make profit (value chain), how is create added value, how business make decision (organizational pyramid), how is help in decision making process. | Information Systems for Value Driven Business LEARNING OBJECTIVES How business make profit (Value Chain) How IS create added value How business make decision (Organizational Pyramid) How IS help in decision making process Value Chain & Five Forces Model Revisited If an organization wants to decrease its buyer’s or customer’s power, it can construct its value chain activity of “service after the sale” by offering high levels of quality customer service This will increase the switching costs for its customers, thereby decreasing their power (buyer power) FIRM INFRASTRUCTURE INBOUND LOGISTICS OPERATIONS OUTBOUND LOGISTIC MARKETING & SALES LOGISTIC SERVICE HUMAN RESOURCE MANAGEMENT TECHNOLOGY DEVELOPMENT PROCUREMENT VALUE COST MARGIN How Business Survive/Make Profit: Value Chain Model How Business Survive/Make Profit: Value Chain Model . . . Customer-Value-Added Activity (maximize) a business process that a customer is willing to pay for (utility) Business-Value-Added Activity (minimize) a business process that is essential to managing an organization (costs) Non-Value-Added Activity (eliminate) customer will not pay for; business value will not be increased (waste) Goals of a business system: effective(do right thing), efficient(do thing right), competitive (do thing differently). Value-Added Activities Automating: doing things faster/cheaper Organizational Learning: doing things better way (from lessons learned) Supporting Strategy: doing things smarter than competitors to meet customer’s needs. Contribute to Value Added Activities in Value Chain How Information Systems Add Values ? IT/IS improves or innovates the use of knowledge in operations of the value chain and value system IT/IS improves products or services by increasing quality, reducing costs, or adding desirable features IT/IS provides timely and reliable information to enhance the decision-making process IT/IS improves communication

• Thương mại điện tử
• IT for Businesses
• Seminars in IT for Businesses
• Information technologies
• Economic system
• Information age
• Information systems
• Value driven business
• Small businesses
• Modern management of small businesses
• Foundations for small business
• Family businesses
• Business plan
• Marketing strategy
• Internet electronic community
• Electronic business
• Information technology support
• Information systems infrastructure
• Management information systems
• IT infrastructure
• Computer hardware
• Global business today
• Managing data resources
• Managing information
• Internet technologies
• Ethics in information technology
• Communication technology
• Communication technology on business
• Information type
• Information quality
• Database integrity
• Database design
• Infrastructure of information systems
• Network applications
• Telecommunication networks
• Disruptive technologies
• Advantages of ebusiness
• Networking communities
• Organizational systems
• Enterprise applications
• Enterprise systems
• Information systems development