TAILIEUCHUNG - Lecture Business management information system - Lecture 28: Management issues in systems development

Lecture 28 - Management issues in systems development. The topics discussed in this chapter are: Project management, what is project management, the job of a project manager, change management, risk management, tips for good IT project management. | Management Issues in Systems Development Lecture 28 1 Today’s Lecture Project Management What is Project Management The Job of a Project Manager Change Management Risk Management Tips for Good IT Project Management 2 Introduction Companies are in three ‘businesses’: Infrastructure Management Customer Relationship Product Innovation Traditionally companies have bundled the three (businesses) Leads to compromises because the three have conflicting agendas 3 Introduction cont. IS departments can be viewed as being in the same three businesses: Operations are infrastructure management The help desk is the customer relationship business System development is product innovation 4 Introduction cont. Infrastructure management: Goal = reducing costs Providing infrastructure involves high fixed costs Battle = build scale Management focus = Efficiency Standards As we are seeing with operations and network management Outsourcing? 5 Introduction cont. Customer relationship: Goal = provide service

• Thương mại điện tử
• Information system
• Business management information system
• Management information system
• Business management
• Systems development
• Information system today
• Types of information systems
• Managing information resources
• Managing information
• Information security
• Management countermeasures
• Chief information officer
• Chief information officer profile
• Information systems planning
• Traditional strategy making
• Document management
• Interorganizational system development
• Supporting decision making
• Executive Information Systems
• Information resources
• Competitive advantagev
• Valuable information
• Transaction processing systems
• Internet revolution
• Business to employee
• Data mining
• Information explosion
• Profitability strikes back
• Strategic advantage
• Technologies for developing systems
• Supporting collaboration
• Systems to support collaboration
• Learning organization
• Challenges ahead
• Internet mindset
• Moving forward
• Distributive systems
• Managing telecommunications
• Federal model
• CIO responsibilities
• Data warehouse
• Decision support systems
• Organizational environment
• Technology environment
• Knowledge management
• Business intelligence