TAILIEUCHUNG - Lecture Business management information system - Lecture 27: Supporting decision making

The topics discussed in this chapter are: Use of IT to support decision making covers a broad swath of territory; some technologies aim to alert people to anomalies, discontinuities, and shortfalls; others aim to make decisions, either as recommendations to people or to act on behalf of people; handing over decisions to systems has its pros and cons, thus their actions need to be monitored. | Supporting Decision Making Lecture 27 1 Systems for Supporting Knowledge-Based Work Today we shall look at, Decision Support Systems (DSS) Data Mining Executive Information Systems (EIS), and Expert Systems Agent-based Modelling How to create a real-time enterprise Case examples include: a problem-solving scenario, Ore-Ida Foods, a major services company, Harrah’s Entertainment, Xerox Corporation, General Electric, American Express, Delta Air Lines, a real-time interaction on a website, and Western Digital 2 Introduction Most computer systems support decision making because all software programs involve automating decision steps that people would take Decision making is a process that involves a variety of activities, most of which handle information A wide variety of computer-based tools and approaches can be used to confront the problem at hand and work through its solution 3 A PROBLEM-SOLVING SCENARIO Case Example – Supporting Decision Making Using an executive information system,

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