TAILIEUCHUNG - Lecture Management (2nd edition) – Chapter 17: Performance development

This chapter’s objectives are to: Explain how managers connect facilities, processes, and people to control performance; describe the context and standards through which managers control facilities; illustrate how managers use processes to design, develop, and deliver quality products and services;. | Chapter 17 Performance Development Explain how managers connect facilities, processes, and people to control performance Describe the context and standards through which managers control facilities Illustrate how managers use processes to design, develop, and deliver quality products and services Describe how managers work with team members to improve and adapt facilities and processes continuously Show how managers connect facilities, processes, and people to achieve superior performance results Learning Objectives Performance development spans a whole range of business activities Managers examine the interconnected parts of the organization to understand the importance of each and the contribution it makes How Performance Development Makes a Difference (p. 418) Connecting space, processes, and people (p. 418) Facility - building designed and built to support a particular service or function (p. 419) How Performance Development Makes a Difference (cont.) Figure Layout Design of

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