TAILIEUCHUNG - Lecture Management - Chapter 19: Managerial and quality control

Chapter 19 provides an overview of fi nancial and quality control, including Six Sigma, ISO certifi cation, and a new application of the balanced scorecard, which views employee learning and growth as the foundation of high performance. The discussion of hierarchical versus decentralized control has been updated and expanded. | Managerial and Quality Control Chapter 19 Managerial and Quality Control Control is a critical issue facing every manager in every organization today Quality control Office productivity Basic systems allocating financial resources, developing human resources, analyzing financial performance, and evaluating overall productivity Manager’s Challenge: Gateway Managerial and Quality Control Basic mechanisms for controlling organizations Basic structure & objectives of control process Controlling financial performance Changing philosophy of control Today’s total quality management Recent trends Control systems for a turbulent environment Topics Chapter 19 Organizational Control The systematic process through which managers regulate organizational activities to make them consistent with expectations established in Plans Targets Standards of performance Organizational Control Effective controlling requires information about Performance standards Actual performance Actions taken to

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