TAILIEUCHUNG - Lecturte Logistics management - Chapter: Total quality management

Lecturte Logistics management - Chapter: Total quality management. At the end of this lecture, students should be able to define quality and total quality management, understand why manufacturers care about quality, understand the six basic concepts TQM. | Total Quality Management Learning outcomes At the end of this lecture, students should be able to Define quality and Total Quality management Understand why manufacturers care about quality Understand the Six Basic Concepts TQM Why care about quality increase productivity expand market share raise customer loyalty enhance competitiveness of the firm at a minimum, serve as a price of entry Total Quality Management The way of managing organization to achieve excellence Total – everything Quality – degree of excellence Management – art, act or way of organizing, controlling, planning, directing to achieve certain goals The Three Quality Gurus Deming: the best known of the “early” pioneers, is credited with popularizing quality control in Japan in early , he is regarded as a national hero in that country and is the father of the world famous Deming prize for quality. JURAN Juran, like Deming was invited to Japan in 1954 by the union of Japanese Scientists and engineers. Juran defines quality as fitness for use in terms of design, conformance, availability, safety and field use. He focuses on top-down management and technical methods rather than worker pride and satisfaction. Philip Crosby: author of popular book Quality is Free. His absolutes of quality are: Quality is defined as conformance to requirements, not “goodness” The system for achieving quality is prevention, not appraisal. The performance standard is zero defects, not “that’s close enough” The measurement of quality is the price of non-conformance, not indexes. DIFINITION OF QUALITY The concept and vocabulary of quality are elusive. Different people interpret quality differently. Few can define quality in measurable terms that can be proved operationalized. When asked what differentiates their product or service; The banker will answer” service” The healthcare worker will answer “quality health care” The hotel employee will answer “customer satisfaction” The manufacturer will simply answer .

• Quản trị kinh doanh
• Logistics management
• Lecturte Logistics management
• Quản trị logistics
• Total quality management
• Quality management
• Quality improvement
• Quản trị logistics kinh doanh
• Bài giảng Quản trị logistics kinh doanh
• Business logistics management
• Chiến lược logistics
• Mục tiêu quản trị logistics
• Vai trò của logistics kinh doanh
• Mạng lưới tài sản logistics
• Hệ thống thông tin logistics
• Lập kế hoạch chương trình logistics
• Tổ chức logistics
• Thuê ngoài logistics
• Kiểm soát logistics
• History of logistics
• Logistics flows
• Corner store processes
• International logistics
• Global logostics
• Global logistics plans
• International supply chain
• Reverse logistics
• Operational factors reverse logistics
• Strategic reasons
• Concepts Logistics operations
• Logistics operations and management
• Models Logistics operations
• Logistics philosophies
• Logistics parties
• Logistics future trends
• Quản lý kho hàng
• Quản lý bao bì hàng hóa
• Quản lý logistics ngược
• Mạng lưới tài sản
• Kiểm soát hoạt động logistics
• Quá trình cung ứng hàng hóa
• Transport in the logistics chain
• Logistics chain
• Strategic factors impacting
• Warehouse management
• Logistics system
• Design consideration
• Logistics theory
• Lecture Logistics theory
• Lý thuyết logistics
• Logistics systems
• Inventory management
• Inventory management policy
• Direct shipment
• Dịch vụ khách hàng
• Quá trình cung ứng hàng hóa cho khách hàng
• Quá trình logistics trực tiếp trong bán lẻ
• Quản trị vận chuyển
• Hệ thống logistics
• Vận chuyển hàng hóa
• Quản lý hoạt động vận chuyển
• Supply chain
• Value added
• Lead time
• Just in time
• Communication technology
• Satellite communication
• Electronic data interchange
• Logistical packaging
• Role of packaging
• Purposes of packaging
• Lecture Logistics management
• Logistics/SC in Diverse Areas
• Logistics Strategy Formulation
• Mixed strategy
• Supply chain strategy
• Managing facilitating goods
• Inventory cost
• Material management
• Manufacturing planning
• Production planning
• Supply chain management
• Bullwhip effect
• Control for supply chain management
• Supply chain logistics
• Management of supply chain logistics
• Supply chain logistics framework
• Warehouse replenishment systems