TAILIEUCHUNG - Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4/e) – Chapter 12

Chapter 12 - Scheduling appointments and maintaining the physician’s schedule. In this chapter you will: Explain the importance of the appointment book in maintaining the schedule in the medical office, identify common scheduling abbreviations, identify different types of appointment scheduling systems, discuss ways to arrange appointments for patients,. | 12 Scheduling Appointments and Maintaining the Physician’s Schedule 12- Explain the importance of the appointment book in maintaining the schedule in the medical office. Identify common scheduling abbreviations. Identify different types of appointment scheduling systems. Discuss ways to arrange appointments for patients. Learning Outcomes 12- Explain how to handle special scheduling situations. Explain how to properly document no-shows and late patients. Describe how to schedule appointments that are outside the medical office. Discuss ways to keep an accurate and efficient physician schedule. Learning Outcomes (cont.) 12- Introduction Scheduling systems Types How each is used Scheduling situations Appointment book Legal aspects Documentation 12- The Appointment Book A well-managed appointment book Creates an efficient patient flow Shows respect for everyone’s time by preventing excessive wait time Unexpected .

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• Scheduling appointments
• Maintaining the physician’s schedule
• Medical assisting
• Clinical procedures
• Administrative medical assisting
• Clinical medical assisting
• Lecture Medical assisting
• Clinical competencies
• Administrative competencies
• Medical assisting profession
• Medical assistant credentials
• Medical assisting externships
• Externship scenarios
• Administrative practices
• Clinical practices
• Medical assisting practice
• Responsibilities of the medical assistant
• Medical assisting organizations
• Medical office
• Accounting for the medical office
• Physical examination
• Clinical diagnosis
• Medical coding
• Diagnosis codes
• Minor surgery
• Medical asepsis
• Medical specialties
• Nursing careers
• Medical law
• Physician rights
• Assisting in geriatrics
• Geriatric patients
• Externship process
• Expectations of externship candidates
• Insurance terminology
• Managed care plans
• Standard payment procedures
• Accepting payment
• Body organization
• Anatomical terminology
• Integumentary system
• Structure of skin
• Skeletal system
• Bone structure
• Skeletal muscles
• Muscular system
• Cardiovascular system
• Structures of the heart
• respiratory system
• Paranasal sinuses
• Nervous system
• Neuron structure
• Urinary system
• Renal sinus
• Immune systems
• Lymphatic system
• Digestive system
• Alimentary canal