TAILIEUCHUNG - Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4/e) – Chapter 11

Chapter 11 - Telephone techniques. After reading this chapter, you will be able to demonstrate proper telephone etiquette by using common courtesy, proper pronunciation, tone, and enunciation while speaking. You will learn how to effectively handle difficult telephone situations or complaints and how to properly document messages taken. | 11 Telephone Techniques 11- Explain the importance of communication skills. Explain how to manage incoming telephone calls. Describe how the Health Insurance Portability and Accountability Act (HIPAA) applies to telephone communications. Describe the procedure for calling a new prescription or prescription renewal into a pharmacy. Learning Outcomes 11- Learning Outcomes (cont.) Compare the types of calls the medical assistant handles with those the physician or other staff members handle. Describe how to handle various types of incoming calls from patients and from others. Discuss the importance of proper telephone etiquette. Describe the procedures for taking telephone messages. 11- Explain how to retrieve calls from an answering service. Describe the procedures for placing outgoing calls. Explain the function of telephone triage in the medical office. Explain the uses of a facsimile machine in a

• Y khoa - Dược
• Telephone techniques
• Telephone effectively
• Medical assisting
• Clinical procedures
• Administrative medical assisting
• Clinical medical assisting
• Administrative practices
• Clinical practices
• Medical assisting practice
• Telecommunications equipment
• Lecture Medical assisting
• Clinical competencies
• Administrative competencies
• Managing incoming calls
• simultaneously radio spectrum
• channel capacity
• different locations
• channel between
• received without
• conventional telephone
• economic research
• Angiogenic Factors
• Local Immune
• Mechanisms Involved
• Formation of Endometriotic
• Endometriotic Lesions
• Medical assisting profession
• Medical assistant credentials
• Medical assisting externships
• Externship scenarios
• Responsibilities of the medical assistant
• Medical assisting organizations
• Medical office
• Accounting for the medical office
• Physical examination
• Clinical diagnosis
• Medical coding
• Diagnosis codes
• Minor surgery
• Medical asepsis
• Medical specialties
• Nursing careers
• Medical law
• Physician rights
• Assisting in geriatrics
• Geriatric patients
• Externship process
• Expectations of externship candidates
• Insurance terminology
• Managed care plans
• Standard payment procedures
• Accepting payment
• Body organization
• Anatomical terminology
• Integumentary system
• Structure of skin
• Skeletal system
• Bone structure
• Skeletal muscles
• Muscular system
• Cardiovascular system
• Structures of the heart
• respiratory system
• Paranasal sinuses
• Nervous system
• Neuron structure
• Urinary system
• Renal sinus
• Immune systems
• Lymphatic system
• Digestive system
• Alimentary canal