TAILIEUCHUNG - Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4/e) – Chapter 4

Chapter - Communication with patients, families, and coworkers. Identify elements of the communication circle, understand and define the developmental stages of the life cycle, give examples of positive and negative communication, list ways to improve listening and interpersonal skills,. | 4 Communication with Patients, Families, and Coworkers 4- Identify elements of the communication circle. Understand and define the developmental stages of the life cycle. Give examples of positive and negative communication. Learning Outcomes 4- List ways to improve listening and interpersonal skills. Explain the difference between assertiveness and aggressiveness. Give examples of effective communication strategies with patients in special circumstances. Learning Outcomes (cont.) 4- Discuss ways to establish positive communication with coworkers and management. Describe how the office policy and procedures manual is used as a communication tool in the medical office. Learning Outcomes (cont.) 4- Describe community resources and how they enhance the services provided by your office. Explain how stress relates to communication and identify strategies to reduce stress. Learning Outcomes (cont.) 4- .

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• Medical assisting
• Clinical procedures
• Administrative medical assisting
• Clinical medical assisting
• Communication circle
• Communication skills
• Medical assisting profession
• Medical assistant credentials
• Administrative practices
• Clinical practices
• Medical assisting practice
• Responsibilities of the medical assistant
• Medical assisting organizations
• Medical assisting externships
• Externship scenarios
• Assisting in geriatrics
• Geriatric patients
• Medical office
• Accounting for the medical office
• Assisting in pediatrics
• Pediatric patient care
• Medical coding
• Diagnosis codes
• Minor surgery
• Medical asepsis
• Medical specialties
• Nursing careers
• Medical law
• Physician rights
• Externship process
• Expectations of externship candidates
• Insurance terminology
• Managed care plans
• Standard payment procedures
• Accepting payment
• Body organization
• Anatomical terminology
• Integumentary system
• Structure of skin
• Skeletal system
• Bone structure
• Skeletal muscles
• Muscular system
• Cardiovascular system
• Structures of the heart
• respiratory system
• Paranasal sinuses
• Nervous system
• Neuron structure
• Urinary system
• Renal sinus
• Reproductive system
• Male reproductive system
• Female reproductive system