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In this chapter, the following content will be discussed: Identify the new and traditional tools that make up the promotion mix; contrast the advantages and disadvantages of various advertising media, including the Internet and social media; illustrate the steps of the B2B and B2C selling processes.; describe the role of the public relations department, and show how publicity fits in that role;. | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF LECTURE: TWENTY EIGHT 1 Summary of Previous Lecture Check Point – 360-degree System Case Analysis---- Continued 360-degree System Beneficial or NOT Beneficial? Advantages of 360 degree feedback system Risks for implementing 360 degree feedback system Characteristic of a Good System CASE--- 360-degree feedback at AAH pharmaceuticals 2 Agenda for Today’s Lecture CASE STUDY– DEVELOPMENTAL PLAN FORM CHAPTER 9 FROM SECTION 3; PERFORMANCE MANAGEMENT SKILLS Performance management Skills Coaching Guiding Principles for Successful Coaching Functions of Coaching Coach Engagement Good Coach Coaching Styles 3 4 CHAPTER 9 PERFORMANCE MANAGEMENT SKILLS “A leader becomes complete only after giving something back” --- LAURENCE S. LYONS 5 Performance management skills Performance management systems are NOT likely to help employees develop and improve their performance if managers do not have the necessary skills to help employees accomplish their goals. 6 | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF LECTURE: TWENTY EIGHT 1 Summary of Previous Lecture Check Point – 360-degree System Case Analysis---- Continued 360-degree System Beneficial or NOT Beneficial? Advantages of 360 degree feedback system Risks for implementing 360 degree feedback system Characteristic of a Good System CASE--- 360-degree feedback at AAH pharmaceuticals 2 Agenda for Today’s Lecture CASE STUDY– DEVELOPMENTAL PLAN FORM CHAPTER 9 FROM SECTION 3; PERFORMANCE MANAGEMENT SKILLS Performance management Skills Coaching Guiding Principles for Successful Coaching Functions of Coaching Coach Engagement Good Coach Coaching Styles 3 4 CHAPTER 9 PERFORMANCE MANAGEMENT SKILLS “A leader becomes complete only after giving something back” --- LAURENCE S. LYONS 5 Performance management skills Performance management systems are NOT likely to help employees develop and improve their performance if managers do not have the necessary skills to help employees accomplish their goals. 6 Performance management skills (Contd.) Such skills include; being able to serve as coaches, to observe, and document performance accurately, To give both positive and negative feedback, And to conduct useful and constructive performance review discussions. 7 Coaching Coaching is a collaborative, ongoing process in which the manger interacts with his or her employees and takes an active role and interest in their performance. In general, coaching involves directing, motivating, and rewarding employee behavior. 8 Coaching (Contd.) Coaching is a day to day function that involves observing performance, complimenting good work, and helping to correct and improve any performance that does not meet expectations and standards. 9 Coaching (Contd.) Coaching is also concerned with long term performance and involves ensuring that the developmental plan is being achieved. Being a coach thus is similar to serving as a consultant and for coaching to be successful, a coach must establish a helping .
