TAILIEUCHUNG - Lecture Management: Unit 9 - Ngô Quý Nhâm (tt)

Lecture "Management - Unit 9: Motivating people" content presentation: What is motivation, content vs. process motivation theories, needs hierarchy theory, content theories of motivation, effect of goal difficulty on performance. | Unit 9 MOTIVATING PEOPLE Ngô Quý Nhâm MBA Lecture outline Maslow s Hierarchy of Needs. Alderfer s . Theory Herzberg s Two-factor Theory. Motivation and job design Expectancy Theory 1 What is motivation Motivation is the willingness to exert high levels of effort to reach organizational goals conditioned by the effort s ability to satisfy some individual need. Characteristics of motivation High effort Maintained effort Directed by organizational goal Content vs. Process Motivation Theories Content theories explain why people have different needs at different times Process theories describe the processes through which needs are translated into behaviour 2 Needs Hierarchy Theory Needs Hierarchy Theory Lower-order Higher-order SelfActualization Esteem Social Safety Physiological Maslow arranged five needs in a hierarchy Each level need must be substantially satisfied before the next is activated Once a need is substantially satisfied it no longer motivate behaviour ERG Theory Needs Hierarchy ERG Theory Theory Alderfer s model has three sets of needs Adds frustrationregression process to Maslow s model

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• Lecture Management
• Motivating people
• What is motivation
• Needs hierarchy theory
• Content theories of motivation
• Effect of goal difficulty on performance
• Motivation and job design
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