TAILIEUCHUNG - Lecture Management: Leading and collaborating in a competitive world - Chapter 15: Communicating

Chapter 15 discuss important advantages of two-way communication; identify communication problems to avoid; describe when and how to use the various communication channel; summarize ways to become a better sender and receiver of information; explain how to improve downward, upward, and horizontal communication; summarize how to work with the company grapevine; describe the boundaryless organization and its advantages. | Communicating Chapter Fifteen Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Learning Objectives LO 1 Discuss important advantages of two-way communication. LO 2 Identify communication problems to avoid. LO 3 Describe when and how to use the various communication channels. LO 4 Summarize ways to become a better sender and receiver of information. 15-2 Learning Objectives (cont.) LO 5 Explain how to improve downward, upward, and horizontal communication LO 6 Summarize how to work with the company grapevine LO 7 Describe the boundaryless organization and its advantages 15-3 Interpersonal Communication Communication The transmission of information and meaning from one party to another through the use of shared symbols 15-4 A Model of One-Way Communication 15-5 Figure The Virtual Office Virtual office A mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues. 15-6 Media Richness Media richness The degree to which a communication channel conveys information. 15-7 Adding Power to Your Presentation 15-8 Table Adding Power to Your Presentation 15-9 Table Listening Reflection Process by which a person states what he or she believes the other person is saying 15-10 Information Loss in Downward Communication 15-11 Figure Organizational Communication Coaching Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job. 15-12 Organizational Communication Open-book management Practice of sharing with employees at all levels of the organization vital information previously meant for management’s eyes only 15-13 Organizational Communication Horizontal communication Information moving between people on the same hierarchical level allows sharing of information, coordination, and problem solving among units helps solve conflicts provides social and emotional support to people. 15-14 Informal Communication Grapevine the social network of informal communications. provides people with information helps them solve problems teaches them how to do their work successfully 15-15

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