TAILIEUCHUNG - Lecture Operations management: Chapter 18 - William J. Stevenson

Chapter 18 - Management of waiting lines. In this chapter, the following content will be discussed: What imbalance does the existence of a waiting line reveal? What causes waiting lines to form, and why is it impossible to eliminate them completely? What causes waiting lines to form, and why is it impossible to eliminate them completely?. | Management of Waiting Lines Chapter 18 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 1 You should be able to: LO What imbalance does the existence of a waiting line reveal? LO What causes waiting lines to form, and why is it impossible to eliminate them completely? LO What metrics are used to help managers analyze waiting lines? LO What very important lesson does the constant service time model provide for managers? LO What are some psychological approaches to managing lines, and why might a manager want to use them? Chapter 18: Learning Objectives Waiting lines occur in all sorts of service systems Wait time is non-value added Wait time ranges from the acceptable to the emergent Short waits in a drive-thru Sitting in an airport waiting for a delayed flight Waiting for emergency service personnel Waiting time costs Lower productivity Reduced .

• Quản trị kinh doanh
• Operations management
• Lecture Operations management
• Management of quality
• Supply chain management
• Management of waiting lines
• Process management
• Supply chain
• Scope of operations management
• Decision making
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Fundamentals of operations management
• Quản lý vận hành
• Operations management strategy
• Transformation process
• Lean operations
• Lean system characteristics
• Lean systems
• Production operations management
• Production Management
• Lecture Production operations management
• Business strategy
• Objectives of inventory management
• Inventory management
• Competitive advantage
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Project management
• Project characteristics
• Supply chain management
• Inventory management
• Disadvantages of inventory
• Modern production