TAILIEUCHUNG - Transform the Business to Deliver Real Customer Value

n some specialized businesses, there may also be licenses required, either due to special laws that govern entry into certain trades, occupations or professions, which may require special education, or by local governments. Professions that require special licenses range from law and medicine to flying airplanes to selling liquor to radio broadcasting to selling investment securities to selling used cars to roofing. Local jurisdictions may also require special licenses and taxes just to operate a business without regard to the type of business involved. Some businesses are subject to ongoing special regulation. These industries include, for example, public utilities, investment securities,. | Team LiĐ NEXT Business Solutions on Demand Transform the Business to Deliver Real Customer Value by Mike Cerasale and Merlin Stone ISBN 0749441720 Kogan Page 2004 This motivational and fast-paced book emphasizes that for businesses to compete and survive they have to exceed customer expectations. The book shows how companies can increase sales and improve margins by introducing a range of solutions. Table of Contents Business Solutions On Demand-Creating Customer Value at the Speed of Light Foreword Chapter 1 - Business Strategy and Transformation Chapter 2 - Transformation in Food Retailing Chapter 3 - The Low-Cost Business Model Chapter 4 - The Solutions Business Model Chapter 5 - Transformation in the Information Technology Industry Chapter 6 - Industries transforming Chapter 7 - Business Innovation Chapter 8 - The Business Innovator Chapter 9 - Solution Creation and Delivery Chapter 10 - The Customer Relationship Manager Chapter 11 - Solution Marketing Chapter 12 - The Industry Marketing Manager Chapter 13 - Knowledge Management Chapter 14 - The Knowledge Manager Chapter 15 - Business Design Chapter 16 - Change Management Index List of Figures List of Tables Team LĨĐ NEXT Team LiB PREVIOUS I NEXT Back Cover Based partly on IBM s own transformation and partly on the transformations that IBM has helped its clients to achieve this ground-breaking book shows how companies can increase sales and improve margins by introducing a range of solutions. It draws upon IBM s highly readable and fast-paced Business Solutions on Demand emphasizes that for today s business to compete and survive it has to exceed the expectations of its customers. With contributions from a host of why corporations need to provide business solutions to stay competitive why business customers want to buy solutions what it takes to move from supplying products and services to creating and delivering solutions how you can learn from the experiences of leading suppliers of business solutions. .

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