TAILIEUCHUNG - The Way We Share EPL BUSINESS PLAN 2011 - 2013

As with any risk that threatens the viability of business operations, continuity planning is critical. All businesses will be affected by an influenza pandemic. In addition to the threat to human health, the economic impacts of a pandemic, including absenteeism in the workplace or the downstream effects stemming from supply-chain and travel disruption, will be significant and widespread. All businesses should take immediate steps to develop continuity plans that protect employees, minimize disruptions, and contain negative impacts on customers, the economy, and local communities. Companies that provide critical infrastructure services, such as energy, financial services, transportation,. | The Way We Share EPL BUSINESS PLAN 2011 - 2013 .ca EDMONTON PUBLIC LIBRARY Spread the words. INTRODUCTION Through The Way We Share EPL s 2011 -2013 Strategic Goals the Board of Trustees set out an exciting and challenging path which acknowledged the trends and opportunities in our environment and aligned with the City of Edmonton s own strategic plan entitled The Way Ahead . As we approach our 2013 Centenary our pursuit of excellence requires a focus on flexible and innovative approaches to services and operations the growth of internal capacity and the prioritization of existing resources. Over the next three years we will strengthen our commitment to our community-led service philosophy through a deeper understanding of customers and communities and enhanced ways to connect with them. Thanks to unprecedented capital development a rich and easy-to-use online presence and innovative service delivery models thousands more Edmontonians will have ready access to our services. In recognition of our unique role in the community digital literacy services will be designated as a core service complementing EPL s long-standing commitment to early literacy services. Our collections will reflect the increasing demand for digital content and our programs will focus on what we do best. Sharing and collaboration will be the principles underlying staff development and the building of leadership customer service and technology skills. Key to achieving service excellence will be the simplification of processes both those involving customers and internal operations. Sustainable business practices will be implemented from human resources financial and environmental perspectives. Woven through the objectives and strategies in the 2011-2013 EPL Business Plan is a vision of an organization focused on customer service committed to a collaborative work environment and characterized by evidence-based decision-making. EPL has adopted a leadership program whose premise is that no matter .

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