TAILIEUCHUNG - Working with the Fogbow Design and reconfiguration of services and participation in e-Government

This thesis is about the metaphors of the rainbow and the fogbow, investigations and evaluations, public internet monitors, writing women, reflections and discussions about politics, design and democracy. It is also about the ongoing re-structuring of participation in service design within the development of eGovernment. The aim behind the drive towards eGovernment is to modernise administration and make it more efficient. The transformation and modernisation of public services are proclaimed to bring about a change in services based on a ‘citizen-centred approach.’ In such a process, communication between citizens and public authorities should play an essential role. Themes such as accountability, accessibility and participation all form part of the | Blekinge Institute of Technology Licentiate Dissertation Series ISSN 1650-2140 ISBN 91-7295-019-6 Working with the Fogbow Design and reconfiguration of services and participation in eGovernment Annelie Ekelin Department of Human Work Science and Media Technology Division of Technoscience Studies Blekinge Institute of Technology Sweden BLEKINGE INSTITUTE OF TECHNOLOGY Blekinge Institute of Technology, situated on the southeast coast of Sweden, started in 1989 and in 1999 gained the right to run PhD programmes in technology. Research programmes have been started in the following areas: • Human work science with focus on IT • Computer science • Computer systems technology • Design and digital media • Technoscience Studies • Software engineering • Telecommunications • Applied signal processing Research studies are carried out in all faculties and about a third of the annual budget is dedicated to research. Blekinge Institute of Technology S-371 79 Karlskrona, Sweden Jacket illustration: Mudge, Rosalind © 2003 Annelie Ekelin Department of Human Work Science and Media Technology, Division of Technoscience Studies Publisher: Blekinge Institute of Technology Printed by Kaserntryckeriet, Karlskrona, Sweden 2003 ISBN 91-7295-019-6 Working with the Fogbow Design and Reconfiguration of Services and Participation in eGovernment Annelie Ekelin Abstract This thesis is about the metaphors of the rainbow and the fogbow, investigations and evaluations, public internet monitors, writing women, reflections and discussions about politics, design and democracy. It is also about the ongoing re-structuring of participation in service design within the development of eGovernment. The aim behind the drive towards eGovernment is to modernise administration and make it more efficient. The transformation and modernisation of public services are proclaimed to bring about a change in services based on a ‘citizen-centred approach.’ In such a process, communication .

• Tin học văn phòng
• Fogbow Design
• reconfiguration
• participation
• user experience
• computer tips
• text layout
• programming techniques
• computer use
• Bonus Reference
• Functions and Statements
• programming language
• drafting skills
• Microsoft Word
• Microsoft Office
• Microsoft Office 2007
• utility computing
• editing skills
• Microsoft Office SharePoint 2007
• SharePoint 2007 document in Vietnamese
• MOSS Ebook
• sharepoint Vietnamese
• sharepoint administration website
• XHTML Overview
• CSS Overview
• Page Layout
• Text Content
• Presentation and Design
• Web Pages
• Notarisation
• Real estate
• Transaction of property
• ownership and transfer
• portfolio property
• Tenancy agreements
• Ebook PowerPoint 2007
• Ebook PowerPoint 2007 part 1
• About Smart Tags
• Changing the Slide Layout
• Creating regular Shapes
• Selecting placeholders and text
• Genetic Computer
• Knowledge Base System
• System Guide
• communication