TAILIEUCHUNG - Researching the factors influencing the satisfaction of master students at VNU school of interdisciplinary studies

This study is implemented to provide information about the factors affecting master students’ satisfaction of the training service at the VNU School of Interdisciplinary Studies (VNU-SIS). The research then proposes a number of solutions to improve the satisfaction level of the master students at VNU SIS in the coming time. | VNU Journal of Science Economics and Business Vol. 35 No. 3 2019 104-114 Original Article Researching the Factors Influencing the Satisfaction of Master Students at VNU School of Interdisciplinary Studies Do Huy Thuong1 Nguyen Thi Phuong Hong2 1 VNU School of Interdisciplinary Studies 144 Xuan Thuy Str. Cau Giay Dist. Hanoi Vietnam 2 Hanoi College of Electronics-Refrigeration 10 Nguyen Van Huyen Str. Cau Giay Dist. Hanoi Vietnam Received 14 August 2019 Revised 12 September 2019 Accepted 12 September 2019 Abstract Improving quality in order to keep up with the trend in the world is a vital task of training institutions today. Training institutions need to grasp market needs and satisfy the requirements of customers - learners. Managers in education need to apply market strategies that are being used by manufacturing and business enterprises and be aware that training institutions as service providers are responsible for satisfying the needs of learners. This study is implemented to provide information about the factors affecting master students satisfaction of the training service at the VNU School of Interdisciplinary Studies VNU-SIS . The research then proposes a number of solutions to improve the satisfaction level of the master students at VNU SIS in the coming time. Keywords Training service quality satisfaction master students. _______ Corresponding author. E-mail address thuonghuydo@ https 2588-1108 104 VNU Journal of Science Economics and Business Vol. 35 No. 3 2019 104-114 Nghiên cứu các yếu tố tác động đến sự hài lòng của người học với dịch vụ đào tạo tại Khoa Các khoa học liên ngành - Đại học Quốc gia Hà Nội Đỗ Huy Thưởng1 Nguyễn Thị Phương Hồng2 1 Khoa Các khoa học liên ngành Đại học Quốc gia Hà Nội 144 Xuân Thủy Cầu Giấy Hà Nội Việt Nam 2 Trường Cao đẳng Điện tử - Điện lạnh Hà Nội Số 10 Nguyễn Văn Huyên Cầu Giấy Hà Nội Việt Nam Cầu Giấy Hà ội Nhận ngày 14 tháng 8 năm 2019 Chỉnh sửa ngày 12 tháng 9 năm 2019 Chấp .

• Hệ điều hành
• Training service quality
• Master students
• Chất lượng dịch vụ đào tạo
• Sự hài lòng
• Học viên cao học
• Researching the factors influencing
• Finance accounting and Auditing
• Quality of service
• Quality of training
• Quality of accounting and auditing
• Technology revolution 4 0
• Customer satisfaction
• Tạp chí khoa học
• Job satisfaction
• Lecturer satisfaction
• Student satisfaction
• Training services
• SERVPERF scale
• Self structured questionnaire
• Scale’s reliability
• Confirmatory factor analysis
• Service quality
• International Conference on Emerging Challenges
• Business management
• SERVQUAL model
• Educational service quality
• Education program training