TAILIEUCHUNG - Quality of Indian service industries with different ANN models

Statistical analysis of quality parameters has been performed and validation is done with different Artificial Neural Network (ANNs) architecture with different hidden layers. The model proposed in this study is designed to evaluate and improve service quality within a comprehensive framework. | Quality of Indian service industries with different ANN models International Journal of Data and Network Science 4 2020 15 26 Contents lists available at GrowingScience International Journal of Data and Network Science homepage ijds Quality of Indian service industries with different ANN models Ajay Beheraa a ITER SOA University Bhubaneswar India CHRONICLE ABSTRACT Article history Service quality is basically a comparison between expectations and the perceptions of the cus- Received June 18 2018 tomer. The interrelationship between various aspects of information technology IT adoption and Received in revised format July other basic characteristics of service quality is complex and dependent on the expected service 22 2019 composition. Reliability conformance durability and serviceability are taken as functions of ser- Accepted September 3 2019 Available online September 5 vice quality whereas Tenure utility and vendor are taken as functions of Information Technology. 2019 Substantial literature has examined the concept of service quality its dimensions and measure- Keywords ment methods. Statistical analysis of quality parameters has been performed and validation is done Service Quality with different Artificial Neural Network ANNs architecture with different hidden layers. The Artificial Neural Network ANN model proposed in this study is designed to evaluate and improve service quality within a com- Feed Forward Neural Networks prehensive framework. FNNs Recurrent Neural Networks RNNs Total Quality Management TQM Service Sectors 2020 by the authors licensee Growing Science Canada. 1. Introduction All through the world business firms are engaged with assembling of items or conveying administration or both perceive quality and execution as two contending factors either to enhance or keep up or recapture their piece of the pie. To viably control and oversee quality and execution ventures are thinking about on improvement of inventive ways and

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