TAILIEUCHUNG - Visual tools within make - A knowledge management method

This paper focuses on the practical significance of visual tools in Knowledge Management (KM) and Information Systems (IS) development in the context of the development of MaKE, a KM method. | Visual Tools within MaKE - A Knowledge Management Method Peter Sharp Alan Eardley and Hanifa Shah Staffordshire University UK. PSharp7288@ Abstract This paper focuses on the practical significance of visual tools in Knowledge Management KM and Information Systems IS development in the context of the development of MaKE a KM method. Visual tools are used extensively in KM and IS. However this paper identifies a dilemma in the use of visual tools and examines how this dilemma was addressed during the development of some visual tools in MaKE. A brief description of MaKE is provided before visual tools are presented and discussed. The visual tools are called the Knowledge Targets Pyramid Knowledge Tree Knowledge Block and the Linking Overview which are used to help present outcomes. They were reviewed and analysed in workshops in a major UK Fast Moving Consumer Goods manufacturer. The authors suggest that the findings of this research are relevant to visual tools used as part of KM methods and frameworks and that if certain guidelines are borne in mind visual tools are very helpful for understanding and communicating in a short time frame relatively complex phenomena. Within the context of MaKE the Knowledge Targets Pyramid Knowledge Block and the Linking Overview do this more effectively than the Knowledge Tree. Keywords Knowledge Management method action research visual tools 1. Introduction There is a need for Knowledge Management KM not to remain purely in the realms of academic thought but be translated into practically relevant structures that can benefit organisations. This is a relatively simple to write but difficult to bring into practice and is particularly significant in KM and Information Systems IS development today. The authors argue that much work is required to hone useful KM concepts to create practically valuable outcomes. This can be done by applying and reflecting on KM concepts in organisations.

• Cơ sở dữ liệu
• Visual tools within make
• A knowledge management method
• Knowledge management method
• Action research
• Visual tools
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