TAILIEUCHUNG - Determinants of successful knowledge management programs

The main objective of this paper is to investigate and identify the main determinants of successful knowledge management (KM) programs. We draw upon the institutional theory and the theory of technology assimilation to develop an integrative model of KM success that clarifies the role of information technology (IT) in relation to other important KM infrastructural capabilities and to KM process capabilities. We argue that the role of IT cannot be studied in isolation and that the effect of IT on KM success is fully mediated by KM process capabilities. The research model is tested with a survey study involving 191 KM practitioners. The empirical results provided strong support for the model. In addition to its theoretical contributions, this study also presents important practical implications through the identification of specific infrastructural capabilities leading to KM success. | Determinants of Successful Knowledge Management Programs Mohamed Khalifa and Vanessa Liu City University of Hong Kong iskhal@ isvan@ Abstract The main objective of this paper is to investigate and identify the main determinants of successful knowledge management KM programs. We draw upon the institutional theory and the theory of technology assimilation to develop an integrative model of KM success that clarifies the role of information technology IT in relation to other important KM infrastructural capabilities and to KM process capabilities. We argue that the role of IT cannot be studied in isolation and that the effect of IT on KM success is fully mediated by KM process capabilities. The research model is tested with a survey study involving 191 KM practitioners. The empirical results provided strong support for the model. In addition to its theoretical contributions this study also presents important practical implications through the identification of specific infrastructural capabilities leading to KM success. Keywords Knowledge Management Success Infrastructural Capabilities Process Capabilities Institutional Theory Technology Assimilation 1. Introduction Knowledge management has become an important topic for both research and practice. The adoption of KM has accelerated in recent years1. The success of the new KM initiatives however is not obvious. There is a need for a better understanding of the prerequisites of successful KM programs. Several frameworks for KM implementation have been proposed in the literature mainly by practitioners. For instance Gupta and Govindarajan 2000 proposed a set of practice notes on the use of strategy and organizational culture in achieving KM success. Another example is the model developed by Leonard-Barton 1995 which identified several core capabilities crucial to successful KM initiatives. The former Arthur Andersen and The American Productivity and Quality Center 1996 set forward the major .

• Kỹ năng quản lý
• Determinants of successful
• Successful knowledge management programs
• Knowledge management programs
• Knowledge management success
• Infrastructural capabilities
• BMC Women's Health
• FP uptake
• Determinants of IUD use
• Programmatic factors
• Programmatic approaches
• Low resource setting
• Method mix