TAILIEUCHUNG - Lecture Principles of management: Chapter 14 - Charles W.L. Hill, Steven McShane

Chapter 14 - Managing employee attitudes and well-being. In this chapter students will be able to: Describe the effect of emotions and attitudes on employee behavior; identify four ways in which employees respond to job dissatisfied; explain how job satisfaction relates to customer service and satisfaction; distinguish organizational commitment from continuance commitment, including their effects on employee behavior; | Chapter 14 Managing Employee Attitudes and Well-being McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Describe the effect of emotions and attitudes on employee behavior. Identify four ways in which employees respond to job dissatisfied. Explain how job satisfaction relates to customer service and satisfaction. Distinguish organizational commitment from continuance commitment, including their effects on employee behavior. Discuss ways to strengthen organizational commitment. Describe the stress experience and its consequences. Summarize three common sources of stress in the workplace. List five ways to manage work-related stress. Discuss how managers can help employees improve their work-life balance. Identify the “Big Five” personality dimensions. A. Explain how personality influences emotions, well-being, job performance, and career satisfaction. Emotions, Attitudes, & Behavior Emotions – are physiological,

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• Principles of management
• Lecture Principles of management
• Organization architecture
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• Managing employee attitudes
• Cognitive dissonance
• Ebook Business principles
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