TAILIEUCHUNG - Medical assisting: Administrative and clinical procedures (5e) - Chapter 7: Patient reception

After completing this chapter, students will be able to: List the design items to be considered when setting up an office reception area, describe the housekeeping tasks required to keep the reception area neat and clean, describe the Americans with Disabilities and Older American Acts and how these acts have helped to make physical access to the medical office easier for all patients,. | 7 Patient Reception List the design items to be considered when setting up an office reception area. Describe the housekeeping tasks required to keep the reception area neat and clean. Describe the Americans with Disabilities and Older American Acts and how these acts have helped to make physical access to the medical office easier for all patients. Learning Outcomes Learning Outcomes (cont.) Articulate the cause of most injuries to medical office workers and the four body areas where they occur. Explain the Red Flags Rule, giving the four red flags that the reception staff should be alert to. Implement policies and procedures for opening and closing the office. Introduction Patient reception areas First impression Sets the stage for successful interactions The medical office is divided into two broad, functional categories. The “back office” is the clinical area where patient care takes place, and the “front office,” including the reception area, is where business and nonclinical tasks take place. The facility’s design and furnishings create the office environment, which is key to delivering this care, and the reception area, or point of entry, creates the first impression of the office. The impression created by the reception area reflects on the quality of care patients can expect to receive. A carefully designed and well-maintained patient reception area ensures a pleasant and comfortable experience for patients while they wait to receive medical care, and it sets the stage for a successful interaction between the patient and the entire medical staff. Design of the Reception Area Type of practice Size and schedule Number of practitioners Number of patients per day Physicians’ schedules Learning Outcome: List the design items to be considered when setting up an office reception area. The reception is the area where the patient enters the practice, informs the staff of his or her presence by “signing in,” receives a .

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• Medical assisting
• Administrative practices
• Clinical practices
• Medical assisting practice
• Patient reception
• Reception area
• Clinical procedures
• Administrative medical assisting
• Clinical medical assisting
• Medical assisting profession
• Medical assistant credentials
• Responsibilities of the medical assistant
• Medical assisting organizations
• Medical assisting externships
• Externship scenarios
• Assisting in geriatrics
• Geriatric patients
• Medical office
• Accounting for the medical office
• Assisting in pediatrics
• Pediatric patient care
• Medical coding
• Diagnosis codes
• Minor surgery
• Medical asepsis
• Medical specialties
• Nursing careers
• Medical law
• Physician rights
• Externship process
• Expectations of externship candidates
• Insurance terminology
• Managed care plans
• Standard payment procedures
• Accepting payment
• Body organization
• Anatomical terminology
• Integumentary system
• Structure of skin
• Skeletal system
• Bone structure
• Skeletal muscles
• Muscular system
• Cardiovascular system
• Structures of the heart
• respiratory system
• Paranasal sinuses
• Nervous system
• Neuron structure
• Urinary system
• Renal sinus
• Reproductive system
• Male reproductive system
• Female reproductive system