TAILIEUCHUNG - Lecture Operations management: Creating value along the supply chain (Canadian edition) - Chapter 2

Chapter 2 quality management. This chapter includes contents: What is quality? evolution of quality management, quality tools, TQM and QMS, focus of quality management – customers, role of employees in quality improvement, | Chapter 2 Robert S. Russell, Bernard W. Taylor III, Ignacio Castillo, Navneet Vidyarthi CHAPTER 2 Quality Management OPERATIONS MANAGEMENT: Creating Value Along the Supply Chain, Canadian Edition 1 Learning Objectives Discuss the meaning of quality of goods and services from both the producer’s and consumer’s perspectives. Discuss the evolution of quality management into a quality management system, including key figures and their contributions. Use several common quality-control tools. Describe several approaches used for involving employees in the quality-improvement process. Describe the Six Sigma and Lean Six Sigma quality management systems and calculate changes in profit resulting from Six Sigma projects. Classify quality-related costs and calculate and interpret quality-measurement indices. Use several quality measures that reflect productivity. 2-2 2 Lecture Outline What Is Quality? Evolution of Quality Management Quality Tools TQM and QMS Focus of Quality Management—Customers

• Quản trị kinh doanh
• Operations management
• Lecture Operations management
• Supply chain management
• Quality management
• Operational decision making tools
• Quality tools
• Process management
• Supply chain
• Scope of operations management
• Decision making
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Fundamentals of operations management
• Quản lý vận hành
• Operations management strategy
• Transformation process
• Lean operations
• Lean system characteristics
• Lean systems
• Production operations management
• Production Management
• Lecture Production operations management
• Business strategy
• Objectives of inventory management
• Inventory management
• Competitive advantage
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Management of quality
• Project management
• Project characteristics
• Supply chain management
• Inventory management
• Disadvantages of inventory
• Modern production