TAILIEUCHUNG - Ebook Operations management (12th edition): Part 2

(BQ) Part 2 book "Operations management" has contents: Supply chain management, inventory management, material requirements planning, lean operations, maintenance and reliability, linear programming, transportation models,.and other contents. | PART THREE Managing Operations C H A P T E R 11 Supply Chain Management GLOBAL COMPANY PROFILE: Darden Restaurants The Supply Chain’s Strategic Importance 444 Sourcing Issues: Make-or-Buy and Outsourcing 446 Six Sourcing Strategies 447 Supply Chain Risk 449 Managing the Integrated Supply Chain 451 ◆ ◆ CHAPTER OUTLINE ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ Alaska Airlines Building the Supply Base 454 Logistics Management 456 Distribution Management 459 Ethics and Sustainable Supply Chain Management 460 Measuring Supply Chain Performance 461 10 OM STRATEGY DECISIONS • • • • • Design of Goods and Services Managing Quality Process Strategy Location Strategies Layout Strategies • • • • • Human Resources Supply Chain Management Inventory Management Scheduling Maintenance 441 441 05/11/15 3:51 PM C H A P T E R 1 1 Darden’s Supply Chain Yields a Competitive Edge GLOBAL COMPANY PROFILE Darden Restaurants D arden Restaurants, Inc., is one of the largest publicly traded casual dining restaurant companies in the world with $ billion in annual sales. It serves over 320 million meals annually from more than 1,500 restaurants in North America. Its well-known flagship brand—Olive Garden—generates sales of $ billion annually. Darden’s other brands include Bahama Breeze, Seasons 52, The Capital Grille, Eddie V’s, Yard House, and LongHorn Steakhouse. The firm employs more than 150,000 people and is the 33rd largest employer in the . “Operations is typically thought of as an execution of strategy. For us it is the strategy,” Darden’s former chairman, Joe R. Lee, stated. In the restaurant business, a winning strategy requires a winning supply chain. Nothing is more important than sourcing and delivering healthy, high-quality food; and there are very few Darden Restaurants Qualifying Worldwide Sources: Part of Darden’s supply chain begins with a crab harvest in the frigid waters off the coast of Alaska. But long before a supplier is .

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