TAILIEUCHUNG - Ebook Project management for modern information systems: Part 2

(BQ) Part 2 book "Project management for modern information systems" has contents: Managing quality, change and closeout management, procurement and outsourcing, stakeholder management, software systems for project management, managing multiple projects,.and other contents. | 202 Brandon Chapter X Managing Quality Well done is better than well said. (Benjamin Franklin) Quality is defined by PMI as conformance to requirements, specifications, standards and fitness for use (PMI, 2000). Part of this definition is mostly quantitative, namely the requirements, specifications, and standards (assuming that these three things have been carefully and correctly itemized), but “fitness for use” is mostly qualitative. Because of this qualitative portion of the definition, the quality of the product which is the subject of the project may be an area for potential conflict between the performing organization and benefiting organization. In fact, as a project proceeds, quality is the most difficult area to keep on track, not because of its complexity, but because the project team may compromise it when a crunch arises (Hallows, 1998). Quality Management Quality is more than just conformance to requirements. A good set of requirements is often difficult to devise for IT systems. If there are defects in the requirements (which there usually are), one could conceivably have a high-quality system that is useless. In addition, simply meeting the requirements will not guarantee that the customer or end users are satisfied with the product. Quality must also be distinguished from grade. A low-grade product may have just as much quality as a high-grade product. Different grades of a product are generally created for different classes of service, and they generally have different unit prices. Copyright © 2006, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. TEAM LinG Managing Quality 203 Most people think of bugs when they think of quality in the context of IT systems. The term bug was originally coined by Dr. Grace Hopper, who developed the COBOL language. She had found that a computer crash was due to a moth that lodged inside of the hardware. For large IT systems of .

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