TAILIEUCHUNG - Ebook Vietnam homestay operations manual

The Vietnam Homestay Operations Manual has been designed as a compendium to the homestay operator training material developed by the EU-funded High Impact Tourism Training Programme for the Informal Sector (HITT) Vietnam supported by the EU-funded Environmentally and Socially Responsible Tourism Programme (ESRT). The manual provides an overview of the key topics from the HITT homestay operator training course including basic hospitality skills such as customer service, housekeeping and food and beverage service, through to small business management skills such as basic marketing and accounting. | MINISTRY OF CULTURE SPORTS AND TOURISM IX w VIETNAM NATIONAL ADMINISTRATION OF TOURISM WM ENVIRONMENTALLY AND SOCIALLY RESPONSIBLE TOURISM Vietnam CAPACITY DEVELOPMENT PROGRAMME FUNDED BY THE EUROPEAN UNION CHy G NHESRT ESRT PROGRAMME CONTENTS INTRODUCTION TOURISM AND HOMESTAYS IN VIETNAM HYGIENE AND CARING FOR THE ENVIRONMENT SAFETY AND SECURITY CUSTOMER SERVICE MAXIMISING SALES MANAGING MONEY LOW COST MARKETING HOUSEKEEPING FOOD AND BEVERAGE SERVICE COOKERY 3 4 5 6 7 9 11 13 15 16 17 Environmentally and Socially Responsible Tourism Capacity Development Programme 39A Ngo Quyen Street Ha Noi Vietnam Tel 84 4 3734 9357 Fax 84 4 3734 9359 Email info@ Website 2013 Environmentally and Socially Responsible Tourism Capacity Development Programme This publication has been produced with the assistance of the European Union funded Environmentally and Socially Responsible Tourism Capacity Development Programme ESRT . The content of this publication is the sole responsibility of the ESRT programme and can in no way be taken to reflect the views of the European Union. The European Union and ESRT do not guarantee the accuracy of the data included in this publication and accept no responsibility for any consequence of their use. ESRT and the EU encourage printing or copying exclusively for personal and non-commercial use with proper acknowledgement of ESRT and the EU. Users are restricted from reselling redistributing or creating derivative works for commercial purposes without the express written consent of ESRT and the EU. VIETNAM HOMESTAY OPERATIONS MANUAL 3 INTRODUCTION Tourism and homestays in Vietnam The ESRT programme Tourism forms an important part of Vietnam s economy directly contributing percent to the country s gross domestic production and directly supporting million jobs or percent of the total workforce in 2012. 1 Often found in the mountains north and central regions of Vietnam where many traditional ethnic minority people live the

• Du lịch
• Vietnam homestay operations manual
• Homestays in Vietnam
• Tourism in Vietnam
• Customer service
• Maximising sales
• Managing money
• Money Relates
• Managing Spending
• Banishing Debt
• Money Mistakes
• Money Milestones
• Retirement Plan
• Entrepreneurship management
• Pattern of entrepreneurship management
• Resource management
• Financial statements
• Financial projections
• intermediate investors
• managing portfolios
• personal finance
• money guide
• saving spend
• financial investment
• International financial management
• Quản lý tài chính quốc tế
• Lecture International financial management
• Managing transaction exposure
• Money market hedge
• Hedge receivables
• Business essentials
• The financial system
• Building relationships
• Managing information
• Managing business finances
• Understanding money
• Planning Your Shipping
• Managing Sales
• Power Selling
• Consignment Selling
• Analyzing Your Business
• Building Your Yahoo
• Multinational financial management
• Financial management
• Lecture Multinational financial management
• Modern principles of economics
• Managing incentives
• Business fluctuations
• The quantity theory of money
• Macroeconomic policy
• International economics