TAILIEUCHUNG - Elementary English for Tourism and Hospitality: LESSON 24 – Checking Out

Elementary English for Tourism and Hospitality. LESSON 24 – Checking Out. STUDY NOTES Characters Leo: Mona: Jack: Receptionist Guest Guest The story Mona and Jack arrive at the front desk with their baggage to check out. Expressions - Answering queries regarding invoices Below are some expressions for answering queries about charges on invoices. As you read them out loud, stress the words in bold. Expressions for when you need to explain an extra cost. I see the problem. | bQyvut. 6DGLISH LGRRDIDG SERIES English for Tourism and Hospitality Elementary English for Tourism and Hospitality LESSON 24 - Checking Out STUDY NOTES Characters Leo Receptionist Mona Guest Jack Guest The story Mona and Jack arrive at the front desk with their baggage to check out. Expressions - Answering queries regarding invoices Below are some expressions for answering queries about charges on invoices. As you read them out loud stress the words in bold. Expressions for when you need to explain an extra cost. I see the problem. It s. Oh yes. This is the problem. Oh. This is it here. Look. Here we are. Expressions for explaining an extra cost. . for phone calls You ve been charged for your phone calls. This charge here is for the phone calls. That s for the phone calls. The extra cost is for the phone calls. Language Practice - Closures Below are some model dialogues for saying goodbye to guests and wishing them a safe journey. Read the dialogues with a friend. Stress the words in bold. A Thanks for everything. B You re welcome. Goodbye Ms White. Have a pleasant trip. A Thanks for all your hard work. B It was my pleasure. Goodbye Ms White. I hope you have a pleasant trip. ABC Radio Australia j AMES RadioAustralia AMES 2006 bQy viL MÀj 6DGLISH LGñRDinG S RI S English for Tourism and Hospitality EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. charge e njny fix local newspaper order pleasant problem require sight sign taxi terribly tourist trip welcome 2. Writing sentences - Answering queries regarding invoices Use the words below to write sentences. When you have checked your answers say them out loud. Example yes is problem Oh yes. This is the problem. 1. oh I is I here 2. you ve I charged I your I phone 3. extra I cost I calls 3. Vocabulary Choose a word from the box in 1. above to complete each of the sentences. When you have checked your answers say them out loud. 1. .