TAILIEUCHUNG - Customer Satisfaction Assessment atthe “Pacific Northwest National Laboratory

The Pacific Northwest National Laboratory (PNNL)is amulti-program laboratory operated by Battelle for the United States Department of Energy (DOE). PNNL is one of the laboratories operated by the DOE ,Ofice of Science. PNNL is tasked with the development and delivery of technology in environmental science, energy science, health science and national security. The laboratory employs approximately 3500 stti members .- and has an operating budget of approximately $500 to $600 million. | PNNL-13057 Customer Satisfaction Assessment at the Pacific Northwest National Laboratory D. N. Anderson M. L. Sours March 2000 Prepared for the . Department of Energy under Contract DE-AC06-76RLO 1830 Pacific Northwest National Laboratory Richland Washington 99352 DISCLAIMER This report was. prepared as an account of work sponsored by an agency of the United States Government. Neither the United States Government nor any agency thereof nor any of their employees make any warranty express or implied or assumes any legal liability or responsibility for the accuracy completeness or usefulness of any information apparatus product or process disclosed or represents that its use would not infringe privately owned rights. Reference herein to any specific commercial product process or service by trade name trademark manufacturer or otherwise does not necessarily constitute or imply its endorsement recommendation or favoring by the United States Government or any agency thereof. The views and opinions of authors expressed herein do not necessarily state or reflect those of the United States Government or any agency thereof.