TAILIEUCHUNG - Information Technology, Organizational Culture, and Service Quality: The mediating effect of Personnel’s Performance

This study aims to investigate and develop a model of empirical research on Information Technology, Organizational Culture and Personnel’s Performance to Service Quality by proposing Personnel’s Performance as a mediating variable. | Information Technology Organizational Culture and Service Quality The mediating effect of Personnel s Performance Vol. 7 2020 A new decade for social changes ISSN 2668-7798 9 772668 779000 Technium Social Sciences Journal Vol. 7 128-138 May 2020 ISSN 2668-7798 Information Technology Organizational Culture and Service Quality The mediating effect of Personnel s Performance Palma Fitria Fahlevi1 Tigor Sitorus2 1 2 Indonesian Police Science College palmafahlevi80@ sitorus_tigor@ Abstract. This study aims to investigate and develop a model of empirical research on Information Technology Organizational Culture and Personnel s Performance to Service Quality by proposing Personnel s Performance as a mediating variable. Design methodology approach The study was conducted by surveying 100 police officers and 100 community Personnel at the join operation office between Police with Local Government of Bandung city Samsat and the data were analyzed by structural equation model using Smart The paper finds that all hypotheses are accepted and the result of the study proves that personnel s performance with indicators effectiveness and efficiency authority and responsibility discipline initiative acts as an intervening variable on the influence of Information Technology and Organizational Culture toward Service Quality. Research limitations implications Future research should be conducted to examine the influence of all personnel performance of Indonesian Police in all join operation office between police with local government in order obtained more varied result. Besides the variables should be developed to examine the influence factors of Service quality such as management knowledge and others. Practical implications The proposed of information technology and organizational culture with the high loading factors which are related to increase Personnel s Performance may help in increasing Service .

• Quản lý dự án
• Personnel’s Performance to Service Quality
• Mediating effect of Personnel’s Performance
• Smart PLS Finding
• Personnel performance of Indonesian Police
• National Police of the Republic of Indonesia