TAILIEUCHUNG - Lean approach in knowledge work

Knowledge work productivity is a key area of improvement for many organizations. Lean approach is a sustainable way to achieve operational excellence and can be applied in many areas. The purpose of this novel study is to examine the potential of using lean approach for improving knowledge work practices. | Journal of Industrial Engineering and Management JIEM 2018 - 11 3 429-444 - Online ISSN 2013-0953 - Print ISSN 2013-8423 https Lean Approach in Knowledge Work Hanna Kropsu-Vehkapera1 Ville Isoherranen1 2 1 University of Oulu Finland 2Kerttu Saalasti Institute KSI Finland Received February 2018 Accepted April 2018 Abstract Purpose Knowledge work productivity is a key area of improvement for many organizations. Lean approach is a sustainable way to achieve operational excellence and can be applied in many areas. The purpose of this novel study is to examine the potential of using lean approach for improving knowledge work practices. Design methodology approach A systematic literature review has been carried out to study how lean approach is realized in knowledge work. The research is conceptual in nature and draws upon earlier research findings. Findings This study shows that lean studies in knowledge work is an emerging research area. This study documents the methods and practices implemented in knowledge work to date and presents a knowledge work continuum which is an essential framework for effective lean approach deployment and to frame future research focus in knowledge work productivity. Research limitations implications This study structures the concept of knowledge work and outlines a concrete concept derived from earlier literature. The study summarizes the literature on lean in knowledge work and highlights which methods are used. More research is needed to understand how lean can be implemented in complex knowledge work environment and not only on the repetitive knowledge work. The limitations of this research are due to the limited availability of previous research. Practical implications To analyze the nature of knowledge work we implicate the areas where lean methods especially apply to improving knowledge work productivity. When applying lean in knowledge work context the

• Quản trị kinh doanh
• Lean approach in knowledge work
• Knowledge work productivity
• Achieve operational excellence
• Improving knowledge work practices
• Key area of improvement