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Tham khảo tài liệu 'breakthrough strategies to solve performance_6', khoa học xã hội, kinh tế chính trị phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Coaching Mentoring and Managing Exercise Does Counseling Work for Your Team Under each of the points listed below and discussed on the previous page note 1 the positive results of counseling evident in your team environment 2 any results your team may lack and 3 specific steps you could take to experience improvement. Benefits of Counseling True False Explain Action to Improve 1. Shared ownership of goals 2. New errors don t become old errors 3. Employees become teammates 4. Strong goal orientation 5. Confrontations are fewer and increasingly positive 196 The Counselor Role Confrontation and Correction Summary Counseling is the least favorite of the three approaches in the StaffCoach Model and is the one most easily identified with achieving results. Done well it is a win-win situation for you and your associates. Your people want to win and they want to be on a winning team. When you step up to below-average or poor performance and deal with it immediately you strengthen the team and assist the associate. There are a lot of reasons why managers avoid counseling. Having guidelines and steps to follow will minimize the frustration and fear of addressing negative behaviors. Confrontation signals a negative approach yet differs from criticism in its emphasis. The goal of any counseling session is support and recognition. The associate is important to you so much so that you will take the time to assist him in his ability to improve. An important aspect of counseling is that although you are counseling to help correct and improve the associate owns the problem and is responsible for addressing the issues. Counseling is more promoter than police officer more healer than henchman more director than dictator. You aren t trying to push everyone into the same behaviors and the same molds. You counsel to help people see where they fit and what they must do to fit. You maintain their best interests by taking care of the organization s objectives and needs. Molding and shaping
