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In order to address the human resource challenges facing China’s hotel and travel industry, a roundtable discussion was held at Zhejiang University in conjunction with the Hong Kong Polytechnic University International Executive Development Center. Participants from hotels, travel agencies, and academic institutions attended the discussion. The theme for the roundtable discussion was “Human resource challenges facing the hotel and travel industry in China”. The discussion was led by Dr Hanqin Qiu Zhang, associate professor and co-ordinator for the China MSc in the School of Hotel and Tourism Management, Hong Kong Polytechnic University. More than 20 representatives actively participated in the discussion. A profile of the participants is provided in Table I | Human resources issues facing the hotel and travel industry in China Hanqin Qiu Zhang and Ellen Wu The authors Hanqin Qiu Zhang is an Associate Professor at the School of Hotel and Tourism Management The Hong Kong Polytechnic University Hong Kong. Ellen Wu is an Assistant Lecturer at the College of Tourism Zhejiang Gongshang University Hangzhou Zhejiang People s Republic of China. Keywords Human resource management Hotel and catering industry Tourism management Education and training China Abstract There are many human resource challenges facing China s hotel and tourism industry. The key issues are the lack of qualified staff at both operational and managerial levels high staff turnover rates the unwillingness of university graduates to enter the industry and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders and academics as it will take a collaborative effort to address them. Electronic access The Emerald Research Register for this journal is available at www.emeraldinsight.com researchregister The current issue and full text archive of this journal is available at www.emeraldinsight.com 0959-6119.htm International Journal of Contemporary Hospitality Management Volume 16 Number 7 2004 pp. 424-428 Emerald Group Publishing Limited ISSN 0959-6119 DOI 10.1108 09596110410559122 Introduction In order to address the human resource challenges facing China s hotel and travel industry a roundtable discussion was held at Zhejiang University in conjunction with the Hong Kong Polytechnic University International Executive Development Center. Participants from hotels travel agencies and academic institutions attended the discussion. The theme for the roundtable discussion was Human
