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Chapter 14 - Managing employee attitudes and well-being. In this chapter students will be able to: Describe the effect of emotions and attitudes on employee behavior; identify four ways in which employees respond to job dissatisfied; explain how job satisfaction relates to customer service and satisfaction; distinguish organizational commitment from continuance commitment, including their effects on employee behavior; | Lecture Principles of Management Chapter 14 - Charles W.L.Hill Steven L. McShane
