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Tham khảo tài liệu 'practical applications and recommendations for hr and od professionals in the global workplace_5', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | hr in the Global Workplace 87 managers. This is a huge shift in thinking and behavior. HR professionals must act as strategic business partners in order to provide value to the organization. This means they must contribute to the development and accomplishments of the organizationwide business plan and objectives. They need to understand where the business is going and the people implications for getting there. It is no longer enough to just be tactical which is still required HR professionals today need to be proactive and think ahead to the changing needs of the business. From the most recent survey conducted by the World Federation of Personnel Management Associations 2005 we begin to see a distinct shift happening in the HR role. Following Dave Ulrich s work the survey asked HR professionals to allocate their time on the job according to five distinct roles as defined by Ulrich. The answers for the first time demonstrated some significant change. According to HR professionals who participated in the study 24 of total hours worked were devoted to being a strategic business partner one who partners with senior and line managers to execute business strategy and helps to move the organization from planning to employee execution. Twenty-three percent of their time was spent in the role of administrative expert. As mentioned this is a role traditionally held by HR professionals. This role focuses on being an expert on how the work is organized and executed ensuring operational efficiency and that costs are reduced while maintaining quality. Sixteen percent of hours worked were spent as an employee champion representing the concerns and needs of employees to senior and line management while simultaneously increasing employees commitment to the organization and delivering results. Nineteen percent of their time was devoted to being a change agent creating a culture where the organization is primed and ready for change. Eighteen percent of an HR professional s time was