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Tất nhiên, một chút may mắn luôn luôn là cần thiết cho sự thành công, nơi may mắn được định nghĩa là giao điểm của cơ hội, chuẩn bị, nền kinh tế mạnh, tiềm năng tăng trưởng kinh doanh đáng kể, và một thị trường được xác định rõ ràng. | Getting There course a modicum of luck is always necessary for success where luck is defined as the intersection of preparedness opportunity strong economy significant business growth potential and a clearly defined market. Future The future of Knowledge Management is tied to improvements in information technology and the accumulation of hard evidence that Knowledge Management positively and significantly improves the bottom line in specific industries. Knowledge Management can operate independently of technology. However the increased pervasiveness of information technology at home and in the office indirectly minimizes the cultural change hurdles associated with every KM initiative. For example a few years ago personal digital assistants PDAs were limited to the technophiles and deep-pocketed business professionals. Today most employees and high school students are comfortable with entering their contact information and calendars on PDAs in the interest of saving time. Similarly e-mail has become an indispensable enabler in the office environment providing asynchronous communications and thereby freeing knowledge workers from the endless loop of voice mail messages. As information technology permeates the fabric of the corporation Knowledge Management will one day cease to be considered a separate entity or activity like e-mail it will become an expected part of the workload. Of course until that time corporations keenly invested in securing an advantage over the competition will embrace differentiating technologies at the leading edge of Knowledge Management. For example some forward-looking companies are investigating the potential of the Great Global Grid GGG to support real-time information visualization and expert systems as components of hand-held decision support systems. The GGG promises to bring supercomputer power to knowledge workers through their PDAs. 189 ESSENTIALS of Knowledge Management Another KM-related technology on the near horizon is virtual
