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Practicing Organization Development (A guide for Consultants) - Part 32. Organization development (OD) is about planned change. As change has turned into the only constant, many managers and other people are pursuing change strategies with vigor. OD is a major strategy for leading and managing change at the individual, group, intergroup, organizational, interorganizational, and large systems levels. This book is about what it takes to be an effective change manager, change leader, and OD consultant | LAUNCH 281 Efforts are made to attract retain develop and fully utilize committed and talented people who are a good fit with the organization. Efforts are made to make working conditions and the work environment a plus rather than a minus. 7. Take Care of Your Customers Being customer driven to both internal and external customers is a high priority. Employees from top to bottom are encouraged to know their internal and external customers and their needs. Building good relationships with present and potential customers is valued. The organization has a reputation for treating customers well. 8. Build Teamwork Teamwork is encouraged and developed at the top within teams between teams and outside the organization with groups key to the success of the organization. There is a one-team mentality with minimal barriers between groups. Involvement and collaboration are a way of life. 9. Never Stop Learning Improving and Building a Great Organization A strong emphasis is placed on continuous learning improvement and development at the individual group and organization levels. Many opportunities are provided for people to share ideas and make improvements. Complacency and maintaining the status quo are not options. 10. Keep Score and Get Results Measures of excellence are simple and clear and allow the organization to know where it stands regarding performance human resource indicators culture customers and other important measures. Decisive decisions are made to make needed adjustments to get the best results without damaging the culture or compromising the core values. Practicing Organization Development 2nd Ed. Copyright 2005 by John Wiley Sons Inc. Reproduced by permission of Pfeiffer an Imprint of Wiley. www.pfeiffer.com shown in the model in Exhibit 10.1 there are four major steps in the assessment process. While this chapter is designed to provide an overview of the assessment process there are many good sources that provide the details. Three excellent sources are
