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In this chapter, you will learn to: Explain the need for quality control, discuss the basic issues of inspection, list and briefly explain the elements of the control process, explain how control charts are used to monitor a process, and the concepts that underlie their use,. | Chapter 14 - Resource Planning Operations Management 6th Edition R. Dan Reid & Nada R. Sanders Copyright © 2016 John Wiley & Sons, Inc. Learning Objectives Describe enterprise resource planning (ERP). Review the benefits and costs of an ERP system. Describe material planning systems. Demonstrate how MRP works. Demonstrate capacity requirements planning (CRP). Enterprise Resource Planning ERP is software designed for organizing and managing business processes Modules share information across all business functions Can share customer sales data with the supply chain to help with global replenishment All modules are fully integrated and use a common database – some PC based Integration of ERP ERP Modules - 4 Categories Finance and accounting Investment, cost, asset, capital, debt management Budgets, profitability analysis, performance reports Sales and marketing Handles pricing, availability, orders, shipments, billing, product registration, customer complaints . | Chapter 14 - Resource Planning Operations Management 6th Edition R. Dan Reid & Nada R. Sanders Copyright © 2016 John Wiley & Sons, Inc. Learning Objectives Describe enterprise resource planning (ERP). Review the benefits and costs of an ERP system. Describe material planning systems. Demonstrate how MRP works. Demonstrate capacity requirements planning (CRP). Enterprise Resource Planning ERP is software designed for organizing and managing business processes Modules share information across all business functions Can share customer sales data with the supply chain to help with global replenishment All modules are fully integrated and use a common database – some PC based Integration of ERP ERP Modules - 4 Categories Finance and accounting Investment, cost, asset, capital, debt management Budgets, profitability analysis, performance reports Sales and marketing Handles pricing, availability, orders, shipments, billing, product registration, customer complaints Production and materials management Process planning, BOM, product costing, ECN’s, MRP, allocates resources, schedules, PO’s, inventory Human resources Workforce planning, payroll & benefits, org. charts Evolution of ERP Systems First generation ERP Started as single interface Managed all routine internal business activities from order entry to after-sales customer service 1990’s extended to suppliers & customers Lacked supply chain support modules (added in second generation) Evolution of ERP – cont’d Second Generation ERP Systems focused on decision-making SCM includes decision support modules such as linear programming (LP) and simulation support SCI capability allows collection of intelligence along the entire supply chain ASP suppliers set-up and run systems for others Benefits of ERP Systems ERP presents a holistic view of the business functions from a single information and IT architecture Increases organizational information flow Increases ability to incorporate better .
