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Workplace Writing Skills Developing Clarity and Accuracy A Resource to Supplement Existing Published Materials

Writing development, then, is not complete at the end of university or even post- graduate work. An individual who writes on the job as a professional, even if it is but a part of his or her work, is preoccupied with what the text says in relation to what the writer already knows. Scientific writers, for example, must know “what problems the discipline has addressed, what the discipline has learned, where it is going, who the major actors are, and how all these things contribute” to the writer’s own project (Bazerman, 1988). Such domain-specific knowledge may have several beneficial effects. | Workplace Writing Skills Developing Clarity and Accuracy a Resource to Supplement Existing PubLiSHED Materials Christine Polk Workplace Coordinator and Instructor crspolk@aol.com South Berkshire Educational Collaborative 662 Stockbridge Rd. Gt. Barrington MA 01230 Christine Polk 2009 Permission is given for this resource to be copied for use with students. Funded by the Massachusetts Department of Elementary and Secondary Education This is a blank page for copying the whole document back-to-back. Contents iNTRODUCTiON.- 1 - INSTRUCTÌONAL Handouts and Worksheets Writing Characteristics Speaking vs. Writing.- 3 - Guidelines for Appropriate Tone.- 4 - Function Form Style Tone.- 6 - Organizing Lists.- 7 - Different Types of Writing Complaint To Another Business.- 8 - Complaint about a Product.- 9 - Response to a Complaint - Not at Fault.- 11 - Response to a Complaint - Apology.- 12 - Response to Requests for Information and or Opinion Practice.- 13 - Practice 3 Verb Tenses.- 14 - Record of Spoken Ideas Talking Topics.- 15 - Record of Your Spoken Ideas.- 16 - Record of a Speech.- 17 - Minutes of a Meeting.- 18 - Proposal Guidelines.- 19 - Outline a Proposal.- 20 - Practice.- 21 - Effective Words Transitional Words and Phrases Examples.22 To Add to the Same Idea.23 To Show Importance.24 To Show Direct Contrast.25 To Show an Unexpected Result.26 To Show Cause and Effect.27 Direct Less Direct Language Examples.28 Practice Less Direct Language - Editing.29 Practice Less Direct Language.30 Practice with Proposals. 31 Discussion . 32 Christine Polk South Berkshire Educational Collaborative .