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The publisher offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales, which may include electronic versions and/or custom covers and content particular to your business, training goals, marketing focus, and branding interests. For more information, please contact: U.S. Corporate and Government | . 111 111 CISCO Implementing Cisco Unified Communications Voice over IP and QoS CVOICE Foundation Learning Guide Foundation Learning for the CCNP Voice CVOICE 642-437 Exam wwwjt-ebooksjnfo - i ccli Implementing Cisco Unified Communications Voice over IP and QoS CVOICE Foundation Learning Guide Fourth Edition Kevin Wallace CCIE No. 7945 Cisco Press 800 East 96th Street Indianapolis IN 46240 www.it-ebooks.info ii Implementing Cisco Unified Communications Voice over IP and QoS CVOICE Foundation Learning Guide Implementing Cisco Unified Communications Voice over IP and QoS CVOICE Foundation Learning Guide Fourth Edition Kevin Wallace CCIE No. 7945 Copyright 2011 Cisco Systems Inc. Published by Cisco Press 800 East 96th Street Indianapolis IN 46240 USA All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system without written permission from the publisher except for the inclusion of brief quotations in a review. Printed in the United States of America First Printing May 2011 Library of Congress Cataloging-in-Publication data is on file. ISBN-13 978-1-58720-419-7 ISBN-10 1-58720-419-3 Warning and Disclaimer This book is designed to provide information about Cisco Voice over IP CVOICE certification. Every effort has been made to make this book as complete and as accurate as possible but no warranty or fitness is implied. The information is provided on an as is basis. The authors Cisco Press and Cisco Systems Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the discs or programs that may accompany it. The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems Inc. Trademark Acknowledgments All terms mentioned in this book that are known to be .